Operational Excellence Manager

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Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role: 

Goldin, an eBay company, is the leading collectibles marketplace platform. Our mission is to be the most trusted destination for collectors of trading cards, memorabilia, comics, video games and more.  We pride ourselves on providing the highest-quality service to both our consignors and buyers.

To accomplish this, we always put collectors first and hire the very best to join our team. Goldin would not be what it is today without our amazing employees — from consignment directors to customer support and everyone in between. We take great pride in hiring and developing top talent who can add to our culture and believe in our mission and vision. Goldin is an exciting opportunity to work in a growing market—and have a lot of fun doing it. 

The Operational Excellence Manager will drive continuous improvement across all auction operations processes at Goldin Auctions. This role will lead efforts in the creation and continuous improvement of Standard Operating Procedures (SOPs) in collaboration with department leads and ongoing auditing of and reporting on process compliance. A key focus will be on developing and implementing operating procedures that mitigate risk—specifically the risk of loss, damage, and errors—while also building scalable processes that enable the business to grow. The Manager will focus on streamlining workflows, enhancing operational efficiency, and ensuring compliance with established standard processes. This role reports directly to the Senior Manager of Business Operations.

What you will accomplish: 

• Identify and resolve operational inefficiencies across key areas, working to streamline workflows and enhance throughput across receiving, cataloging, photography, editorial, and shipping processes.

• Collaborate with functional department leads to design, document, and implement new Standard Operating Procedures (SOPs) that improve efficiency, accuracy, and mitigate risks such as loss, damage, and errors.

• Develop and implement scalable processes that support business growth while maintaining high-quality standards and minimizing risk.

• Conduct regular audits of operational data to ensure compliance with SOPs, mitigate risks, and find opportunities for refinement.

• Collaborate closely with IT to integrate technology solutions that enhance process automation, operational scalability, and risk management, while partnering with various teams (e.g., sales, cataloging, editorial, photography, shipping) to ensure streamlined workflows, clear communication, and alignment with organizational objectives.

• Promote a culture of continuous improvement by using feedback from operational teams and identifying areas to drive iterative improvements in process efficiency and risk mitigation.

• Provide training (in collaboration with department leads) and support to ensure that team members are fully versed in new SOPs, process changes, and risk management strategies.

• Oversee the implementation of process changes, ensuring that projects are delivered on time and within scope, while preparing the business for future scalability.

• Partner Technology Integration: Work closely with IT and other departments to integrate technology solutions that enhance process automation, operational scalability, and risk management.

What you will bring: 

• Bachelor’s degree in Business, Operations, Supply Chain Management, or a related field.

• Minimum 7-10 years of experience in operations management, with a focus on process improvement, SOP development, and risk mitigation.

• Strong understanding of auction or e-commerce operations, with experience in managing large-scale inventory and fulfillment.

• Proven ability to manage cross-functional projects in a fast-paced, deadline-driven environment.

• Excellent problem-solving skills, with a data-driven approach to operational challenges and risk management.

• Strong leadership abilities, with a focus on team development and cross-departmental partnership.

• Experience with process improvement methodologies (e.g., Lean, Six Sigma) is a plus.

The pay range for this position at commencement of employment in New Jersey is expected in the range below.

$65,000-$95,000 annually

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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