Operational Excellence Manager

The requirements listed in our job descriptions are guidelines, not hard and fast rules. You don’t have to satisfy every requirement or meet every qualification listed. If your skills are transferable and you are in the ballpark experience-wise, we'd love to speak to you. 

FanDuel Group is a world-class team of brands and products that deliver sports betting, gaming and entertainment to millions of US sports fans every day. That’s no easy task, and wouldn't be possible without a fantastic team who have helped us pioneer new products and innovative features that make us a leader in the industry. Whether you’re looking for better career progression, improved financial security or just a better sense of belonging, we believe we’ve created a culture in which everyone can succeed, no matter how you got here 

The Position 

FanDuel are hiring for a rare role in our Edinburgh office – an Operational Excellence Manager. This role would have the opportunity to work across all aspects of the business, leading key strategic cross-functional planning, execution and reporting of critical readiness tasks ahead of major sporting events and marquee moments!  

As an Operational Excellence Manager, you will drive and deliver the company’s strategic planning process and ongoing measurement of performance against company goals. You will be responsible for optimising processes of various business and operations teams to improve both the internal stakeholder and customer experience. This role has real impact on setting new standards for the service fans desire, but never need to ask for. 

Some of your responsibilities will include:  

• Operational Readiness: Own and drive the creation, execution and aftercare of operational readiness playbooks ahead of major sporting events, season starts and marquee moments.  
• Contingency Planning: Update contingency process documentation and maintain escalation contact lists for seamless issue management during events.  
• Performance Reporting and Improvement: Report on progress against readiness playbooks and look to continuously improve the approach for event readiness through reviews of processes and playbooks, developing and measuring strategic OKRs.  
• Cross-Functional Collaboration: Establish best ways of working cross functionally with the Commercial, Engineering, Product and the broader operations teams.   
• Customer-Focused Innovation: Seek opportunities that will benefit customers to drive standardisation, automation and profitability. 
• Risk Management: Identify areas of risk and work with relevant teams and stakeholders to detail and deliver mitigation plans.  
• Team Leadership: Opportunity to manage or mentor more junior members on the Operational Excellence Team.  

What We’re Looking For 

• Well-organised with excellent attention to detail and the ability to juggle multiple projects, prioritising based on company drivers. 
• Experience in managing complex and sensitive operational challenges with a strategic mindset that anticipates future trends. 
• A passion for procedure, with experience of working with cross-functional teams to detail/map business processes. 
• Be able to tell a story using data related to our operational performance and share opportunities for ways to improve against relevant metrics. 
• Collaborative worker with strong interpersonal skills. Effective communication across all organisational levels and ability to lead cross functional meetings. 
• Solution-oriented, able to define problem statements and drive outcomes focusing on customer experience and business objectives. 

What You Can Expect 

• Interesting work - working in a fast-paced and ever-changing industry, new problems and exciting solutions are never too far away. There are always opportunities to learn new skills and broaden your horizons 
• A sense of achievement - Our teams own their own software and when that awesome new feature ships to users and the positive feedback starts rolling in, you can feel really proud of what you and your team created 
• Personal development - clear and defined career pathways for every role at every level, a supportive manager, loads of learning opportunities and even 10% of your time to dedicate to your learning. 
• Belonging - everyone at FanDuel works for each other, we win together, make mistakes together and have lots of fun doing it. 
• Trust - A trusting work environment where productivity is valued above all else, giving you autonomy and ownership of your time and work 
• Great financial package - Including salary, bonus, pension, private healthcare, share save scheme, flexible working & holiday policy along with a number of other benefits. 

The Interview Process 

1. Recruiter Screen – 30mins 
2. Hiring Manager Interview – 45mins  
3. Director Interview – 30mins  
4. Peer Interview – 30mins  

Diversity, Equity and Inclusion 

We endeavour to make our interview process as accessible as possible. If you need any assistance prior to your interview, including any reasonable adjustments, please don't hesitate to get in touch. 

FanDuel is an equal opportunities employer. Diversity and inclusion in FanDuel means that we respect and value everyone as individuals. We don't tolerate bias, judgement or harassment. Our focus is on developing employees so that they reach their full potential. 

Location: Our Scottish tech hub is based in central Edinburgh and is fitted with fabulous amenities including a gym, showers, bike parking, gaming pods, multiple breakout areas, meeting rooms, a roof terrace and much more.  

We operate a hybrid model for the majority of our roles, where we normally spend a day or two in the office per week.