Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
Job DescriptionAre you passionate about transforming businesses, improving customer experiences, and delivering measurable commercial impact?
We're looking for an experienced Operational Excellence Leader to lead enterprise-wide change across our organisation. This is an exciting opportunity to influence strategy at the highest level, lead complex transformation programmes, and embed a culture of continuous improvement that delivers lasting results for our customers, colleagues, and business.
What you'll do
You will be a trusted partner to senior leadership, you will identify, shape, and deliver a portfolio of strategic transformation plans that improve the way we work and the experience we create for our customers.
- Lead the roadmap, aligning transformation activity with strategic our priorities.
- Identify improvement opportunities using customer insight, operational data, financial analysis, and performance metrics.
- Lead large-scale transformation programmes spanning customer journeys, operating models, business processes, technology, and service delivery.
- Build compelling business cases and secure sponsorship from senior partners.
- Deliver complex Lean projects from initial diagnosis through implementation and benefits realisation.
- Champion automation, AI-enabled solutions, process mining, workflow optimisation, and digital improvement opportunities.
- Establish governance, controls, and process ownership to ensure sustainable outcomes.
- Be an internal consultant, providing expert guidance on complex challenges.
- Influence and engage partners at all levels, building understanding across multiple teams.
What we're looking for
We're interested in people who bring a blend of strategic thinking, operational excellence expertise, and leadership capability.
You'll have:
- Lean Six Sigma Black Belt certification with experience leading complex, cross-functional improvement programmes and delivering validated business benefits.
- Experience in Operational Excellence, Business Transformation, Continuous Improvement.
- Experience influencing senior stakeholders and driving change within matrix organisations where resources are not directly owned.
- Experience delivering transformation across multiple areas, including customer journeys, operating models, business processes, technology, data, controls, and service delivery.
- Exceptional storytelling skills, with the ability to simplify complex information and create compelling narratives that drive action.
Benefits package includes:
- Hybrid working - 40% office based
- Great compensation package and discretionary bonus
- Core benefits include Pension, Bupa healthcare, Sharesave Scheme and more
- 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Recruitment Fraud Awareness - Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address. Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Grade: EB9
#LI-GN1 #LI-Hybrid
This is a hybrid remote/in-office role.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Skills Required
- Lean Six Sigma Black Belt certification
- Experience leading complex, cross-functional improvement programs
- Experience delivering validated business benefits
- Experience in operational excellence, business transformation, or continuous improvement
- Experience influencing senior stakeholders and driving change in matrix organizations
- Experience delivering transformation across customer journeys, operating models, business processes, technology, data, controls, and service delivery
- Exceptional storytelling skills and ability to simplify complex information
Experian Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Experian and has not been reviewed or approved by Experian.
-
Healthcare Strength — Medical and dental coverage is described as strong, with expanded mental health resources and telemedicine options. Coverage includes inclusive services such as gender transition and fertility support.
-
Leave & Time Off Breadth — Time-off offerings are generous, including substantial PTO/vacation, paid holidays, and paid volunteer days with options to purchase additional leave. Parental leave is available for birth and non-birth parents alongside flexible working arrangements that support work-life balance.
-
Retirement Support — Retirement programs include a 401(k) with company matching and contributory pension schemes in some regions. These elements complement base pay and bonuses to form a competitive total rewards package.
Experian Insights
What We Do
Experian unlocks the power of data to create opportunities for consumers, businesses and society. During life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage data with confidence so they can maximize every opportunity. We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done. Our 20,600 people in 43 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow. About Experian: Bringing data to life requires creativity, passion, flexibility and expertise. We want you to share in our success. That's why we offer rewards that recognise great performance. Working in a culture of collaboration, achievement and respect we will give you the support and encouragement you need to develop your skills and talents and progress your career. Everyday our people bring enthusiasm, innovation and inspiration to work and if this sounds like you connect with us at Experian.
