Join us as an Operational Excellence Lead
We’re looking for someone to keep us in line with the latest information, lessons learnt and industry methods
The work you do here will improve our capabilities by adopting industry best practices and adapting them to our needs and those of our customers
This is an opportunity to create the policies that shape the future of the India hubs and how it operates
We are offering this role at Director level
What you'll do
As an Operational Excellence Lead, you’ll drive a clear people and culture narrative, fostering a high‑performance, learning‑led environment aligned to business priorities. You’ll oversee workforce planning, leadership development, and talent excellence initiatives to improve operational efficiency and decision‑making, while building strong relationships with senior stakeholders and ensuring teams deliver against agreed efficiency targets, budgets, and governance standards.
In addition, you’ll:
Strong leadership capabilities with an ability to create and share a vision.
Good analytical skills with the ability to turn a business request into a technical solution.
Experience in running large, ideally technical teams.
Ability to communicate complex technical concepts clearly.
Understanding of running senior governance forums.
Understanding of the regulatory and statutory reporting business.
The skills you'll need
In this role, you’ll need a background in running large teams. You’ll have good analytical skills with the ability to turn a business request into a technical solution. On top of this, you’ll have strong leadership capabilities with an ability to create and share a vision.As well as, you'll have at least 15 years experience in a role with same or similar capacity
You’ll also need:
Good experience in the understanding of running senior governance forums
The ability to communicate complex technical concepts clearly to your peers and management colleagues
Reasonable understanding of the regulatory and statutory reporting business and key responsibilities of the function
Hours
45Job Posting Closing Date:
15/04/2026
What We Do
We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate. As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these. Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence. One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025. We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.
