The Role
Lead investigations into submetering and billing escalations from analysis through corrective action. Validate metering designs, analyze energy/water data and financial impact, coordinate cross-functional resolution, and communicate findings to clients and leadership. Travel to client sites in Canada and the USA.
Summary Generated by Built In
About Metergy Solutions Inc. (“Metergy”)
Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid, recession-proof business that has a 45 year track record. We’re a technology company that drives huge carbon emission reductions. This is a once-in-a-career opportunity.
As one of North America’s most experienced submetering providers, Metergy has brought turnkey solutions to clients for over 45 years. Metergy supplies, installs and remotely reads meters to measure individual suite consumption of electricity, water, gas, and thermal energy in multi-residential and commercial buildings, and bills and collects for the cost of commodities and administrative charges for the services provided. The business model allows for long-term recurring revenue through an innovative Submetering as a Service (SaaS) model. Submetering is proven to reduce in-suite energy consumption by 40%, driving decarbonization efforts for Metergy’s clients. This performance has enabled Metergy to issue green bonds and obtain green financing.
Positioned as the #1 submeter provider in the New York and Canadian markets, and one of the largest in North America, Metergy has more than 900,000 contracted meters, issues over 4M utility bills annually and has over 500 team members. Metergy is a portfolio company of Brookfield Infrastructure Partners. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital, infrastructure investment expertise and global reach.
Our Mission
Provide building owners and occupants with accurate and reliable utility consumption data through market-leading expertise in turnkey submetering and billing, while fostering a workplace with inspired team members empowered to do more good.
At Metergy, we don’t just believe in our people; we champion them. When individuals feel valued, supported, and inspired to grow, incredible things happen. That’s why we’re thrilled to be recognized as a Great Place to Work for the second consecutive year! This achievement reflects our unwavering commitment to building a workplace that’s respectful, inclusive, and high-performing.
Come be part of a team that leads with passion, thrives on positivity, and delivers with precision. We’re proud of who we are and even prouder of where we’re headed.
Metergy office location is in Markham but will be moving to North York toward the end of 2026!
Position Summary
As a consultant on the Operational Excellence Consulting team, you are responsible for driving successful outcomes for clients who have escalated metering and billing concerns. You are also responsible for driving cross-team alignment to implement sustainable corrective actions.
You will lead client escalation projects from investigation to resolution. This often involves on-site investigations, analyses (energy and water data, financial impact, root cause), corrective action planning and execution, and client communication. Typical responsibilities include:
Responsibilities:
- Maintain clear project priorities and ensure high-quality, timely deliverables are provided
- Lead investigations to validate submetering designs, accuracy of project documentation, hardware installations, and billing methodologies. Identify gaps or discrepancies.
- Ensure the accuracy and integrity of meter and billing configurations by performing data analysis, validating energy and water rate models and identifying billing anomalies.
- Assess issue scope and financial impact by developing materiality estimates and partnering with subject matter experts to validate outcomes.
- Act as the primary point of contact for stakeholders, communicating insights, risks, and recommendations to leadership while driving cross-functional alignment.
- Ensure effective execution and sustainability of corrective actions by monitoring outcomes and confirming resolution of identified issues.
- Support client communications by translating technical findings into clear, concise messaging and providing subject matter expertise as required.
- Travelling to client sites throughout Canada and the USA.
Qualifications:
- Post-secondary education in Engineering, Energy Systems, Business, or a related discipline
- 2 years of experience in utilities, submetering, energy management, or a related analytical field
- Strong understanding of metering systems, data validation, and billing processes
- Strong written and oral communication skills with both internal and external stakeholders
- Demonstrated experience managing complex investigations and cross-functional initiatives
- Proficiency in Microsoft Excel and data analysis tools; experience with metering or billing platforms is an asset
- Knowledge of regulatory frameworks (e.g., Measurement Canada, OEB) is preferred
Any shown ranges reflects base salary. We offer discretionary bonus and additional benefits, including health and retirement, as part of our total rewards program.
Benefits & Perks
• Fully company covered heath and dental benefits from day 1
• Company funded Health Spending Account
• Plan for retirement with Deferred Profit Sharing Plan (DPSP) and RRSP Matching
• Grow with us! We provide support for continuous learning.
• Paid personal and sick days on top of your vacation
• Summer hours to enjoy the weather
• Company sponsored social events & more!
This posting is for an existing vacancy.
Our recruitment process includes accommodation for applicants with disabilities. All accommodations will consider the applicant’s accessibility needs due to disability and are available upon request.
Skills Required
- Post-secondary education in Engineering, Energy Systems, Business, or a related discipline
- Minimum 2 years experience in utilities, submetering, energy management, or a related analytical field
- Strong understanding of metering systems, data validation, and billing processes
- Strong written and oral communication skills with both internal and external stakeholders
- Demonstrated experience managing complex investigations and cross-functional initiatives
- Proficiency in Microsoft Excel and data analysis tools
- Experience with metering or billing platforms
- Knowledge of regulatory frameworks (e.g., Measurement Canada, OEB)
- Willingness to travel to client sites throughout Canada and the USA
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The Company
What We Do
Enercare Connections is now Metergy Solutions. As one of North America’s most experienced submetering providers, we’ve brought turnkey solutions to our clients for over 15 years, with 330,000 services under contract and 2,000,000 utility invoices issued annually. Our call centre, sales, engineering, commissioning, and billing are all under one roof – so we have you covered from design, to implementation to billing. Metergy Solutions Inc. is a portfolio company of Brookfield Infrastructure, one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors.
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