The OpEx Consultant will play a critical role in identifying, assessing, and prioritizing automation and AI opportunities across business processes. This position bridges the gap between business needs and technology solutions, ensuring that automation and AI initiatives deliver measurable value and align with organizational goals.
Position Responsibilities:
Process Discovery
- Conduct end-to-end process mapping and documentation using tools such as BPMN or process mining software.
- Analyze workflows to identify bottlenecks, redundancies, and opportunities for automation.
- Engage stakeholders to validate current-state processes and gather insights.
Process Improvement and Redesign
- Apply Lean, Six Sigma, and other continuous improvement methodologies to optimize processes.
- Design future-state processes aligned with business objectives and customer needs.
- Facilitate workshops to co-create solutions with cross-functional teams.
- Ensure redesigned processes comply with regulatory and quality standards.
Opportunity Identification & Assessment
- Analyze business processes to identify inefficiencies and areas suitable for automation or AI integration.
- Conduct feasibility studies and cost-benefit analyses for proposed automation and AI solutions.
- Develop opportunity assessment frameworks to evaluate ROI, complexity, and impact.
Requirements Gathering & Documentation
- Collaborate with stakeholders to capture functional and technical requirements.
- Translate business needs into clear specifications for automation and AI solutions.
- Maintain detailed documentation including process maps, user stories, and acceptance criteria.
Stakeholder Engagement
- Act as a liaison between business units, IT teams, and solution providers.
- Facilitate workshops and discussions to align on priorities and solution design.
Data Analysis & Insights
- Analyze operational data to support opportunity identification and performance measurement.
- Provide insights on trends and patterns that can inform automation and AI strategies.
Solution Evaluation & Implementation Support
- Assist in vendor evaluation and technology selection for automation and AI tools.
- Support project teams during implementation, testing, and deployment phases.
Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, Business, or related field.
- 3+ years of experience in business analysis, preferably in automation or AI projects.
- Strong understanding of Power Platforms, RPA (Robotic Process Automation), AI/ML concepts, and digital transformation.
- Proficiency in process mapping tools and data analysis (e.g., Power BI, Excel).
- Excellent communication, problem-solving, and stakeholder management skills.
Preferred Skills:
- Experience with automation solutions (e.g., Power Platform, UiPath, Automation Anywhere, Blue Prism).
- Familiarity with AI technologies such as NLP, predictive analytics, and machine learning.
- Knowledge of agile methodologies and project management practices.
Key Competencies:
- Analytical Thinking
- Business Acumen
- Technology Awareness
- Collaboration & Influence
- Strategic Mindset
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].
Working Arrangement
Skills Required
- Over 20 years of experience leading process excellence initiatives
- Strong background in technical integration, including APIs and enterprise platforms
- Experience managing complex, cross-functional projects
- Deep knowledge of insurance industry operational processes
- Knowledge and hands-on application of Project Management frameworks
- Training or certification in Project Management methodologies
- Hands-on application of Operational Excellence methodologies and tools
- Training for LEAN Six Sigma Blackbelt
- Strong communication and interpersonal skills
Manulife Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Manulife and has not been reviewed or approved by Manulife.
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Healthcare Strength — Healthcare coverage is portrayed as comprehensive, spanning medical, dental, prescription drugs, vision, critical illness, and short- and long-term disability. Mental-health support is emphasized via EAP-style services and high annual coverage limits in some regions, alongside wellness programs and navigation tools.
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Retirement Support — Retirement offerings are positioned as a meaningful part of total rewards, including group RRSP/defined contribution pension options and employer matching in some cases. Ownership-related programs such as share purchase/stock options are also described as available for eligible employees.
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Flexible Benefits — Benefits are described as robust and flexible, with customizable packages and spending-account style options in some plans. Digital tools (mobile app/claims) and reward-linked wellness programs are framed as making benefits easier to use and more engaging.
Manulife Insights
What We Do
Manulife is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We have more than 40,000 employees, over 116,000 agents serving ~34 million customers worldwide, and over $1.3 trillion in assets under management and administration. Visit www.Manulife.com to find out more. For Manulife terms of use, please visit http://bit.ly/SM_Terms
