Operational DevOps Engineer Senior

Hi, I'm Zandile Vanqa, your Recruiter and guide to joining CSG. At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary. Channel the power of YOU and begin the journey to becoming a CSGer.

What you'll do:

• Experience in troubleshooting and resolving complex issues related to infrastructure, installation, configuration, deployment release and promotion processes ,procedures and application performance
• Collaborate closely with development and QA teams to support product installation and configuration

• Collaboration with others in Operations and development teams to triage software application issues within multiple time zones  to ensure fast turnaround times on incident management and resolution
• Conduct incident management post-mortem analysis, and implement preventive measures to mitigate future incidents.
• Implement automation initiatives to streamline deployment, monitoring, and maintenance processes and tools . 
• Monitor system performance, troubleshoot issues, and implement solutions to optimize efficiency and minimize downtime.
• Manage the installation, configuration and upgrade of third party products and open source solutions 
• Ability to develop and propose alternative approaches or strategies to address identified gaps and improve overall performance. 
• Participate in discussions for  implementation of recommended solutions, ensuring seamless integration with existing systems and processes
• Provide support to  team members on best practices for solution improvement and innovation to ensure effective collaboration and high performance
• Schedule and Participate in the Operations on-call 24 x7 rotation schedule
• When needed, active participation in critical problem resolution outside of typical working hours
• An employee may perform duties outside of their normal responsibilities as needed

Technical Expertise:

• Experience with CI/CD tools (Subversion, Git, Azure DevOps, SaltStack) and ability to design and optimize pipelines.
• Experience monitoring, configuring, managing, deploying, and upgrading servers and software across internal, customer-facing, and production environments.
• Experience with RDS database applications (Oracle, MySQL), including administration tools and performance optimization.
• Deep understanding of networking, security, and monitoring principles for enterprise-scale systems.
• Experience with Infrastructure as Code (e.g., Terraform) for automated provisioning and configuration.
• Software development experience on Linux platforms using common scripting languages (Perl, Python, Groovy, Ruby, bash).
• Proficiency in cloud platform tools such as AWS Cloud Services, CloudTrail, Lambda, System Manager, and Disaster Recovery Solutions.

• Leadership & Collaboration
  • Ability to work independently and lead resolution of complex, cross-functional issues.
  • Proven collaboration skills, including written and verbal communication with internal and external stakeholders across multiple time zones.
  • Demonstrated self-sufficiency in problem investigation and resolution, with capacity to influence technical direction.
  • Experience with Agile and product management methodologies and tools.
  • Ability to coordinate team efforts, assign tasks collectively, and foster team learning.
• Strategic Problem-Solving
  • Strong decision-making skills under ambiguity and ability to prioritize effectively.
  • Capability to represent technical solutions in strategic discussions and communicate complex concepts to non-technical audiences.

Desirable:

• Specialized Tools & Platforms
  • Familiarity with Kibana, JIRA, and Remedy for monitoring and workflow management.
  • Experience with Logstash and Elastic for observability and analytics.
  • Experience with Tuxedo is strongly preferred.
• Advanced Practices
  • Expertise in designing resilient systems, performance optimization, and security best practices.
  • Experience defining automation strategies and disaster recovery plans.
  • Familiarity with caching concepts, network and infrastructure models.
• Leadership Development
  • Ability to mentor and coach junior and mid-level engineers.
  • Experience developing training programs and fostering knowledge sharing across teams

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Engineering (Electrical, Software, or Telecommunications) or a related field.
• Minimum 8 - 10  years’ experience with development and release processes
• AWS certification is preferred but not required

Location(s):

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at [email protected]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.