Description
Reports to: Vice President of Operations
Primary Purpose:
As an Operational Assurance Specialist, you will play a crucial role in driving operational excellence and ensuring consistent customer service across our branch network. Your primary responsibilities will include communicating and training on the ERP system, promoting operational standards, identifying areas for standardization, recognizing inefficiencies, and taking actionable steps to improve branch operations and customer care.
Responsibilities:
Communicate and Train ERP System:
- Effectively communicate the functionalities, features, and best practices of the ERP system to branch employees.
- Provide comprehensive training sessions to ensure employees understand how to use the ERP system efficiently and effectively.
Communicate and Educate on Operational Standards:
- Promote and communicate operational standards, policies, and procedures to branch personnel.
- Conduct training sessions to educate employees on operational standards, ensuring compliance throughout the branch network.
Identify and Recognize Areas for Standardization:
- Conduct thorough assessments of branch operations to identify areas for improvement and standardization.
- 'Analyze operational processes, workflows, and systems to determine inefficiencies and opportunities for enhancement.
- Collaborate with cross-functional teams to develop standardized practices and streamline operations across the branch network.
Extensive Travel :
- Demonstrate the ability and willingness to travel extensively (25% - 50%) to different branch locations as needed for training, assessments, and support.
- Ensure timely and effective communication with branch personnel.
- 25% - 50% travel
Ownership of Operational Dimension of Customer Service:
Take ownership of the operational dimension of customer service, ensuring that all branch operations align with ADMAR Supply's customer-centric approach. The ADMAR Experience.
Skills Required
- Ability and willingness to travel extensively, 25% to 50% of the time
- Ability to train branch employees on ERP system functionality and best practices
- Ability to communicate and educate personnel on operational standards, policies, and procedures
- Ability to assess branch operations, identify inefficiencies, and develop standardized practices
What We Do
ADMAR Supply Co., Inc. is a family-owned provider of construction equipment and supplies, headquartered in Rochester, NY, with eleven locations across New York, Ohio, and Pennsylvania. The company rents, sells, and leases aerial lifts, excavators, compact equipment, and related machinery, and also provides replacement parts, certified service, safety products, and training. Through ADMAR Positioning Solutions, it additionally offers GNSS, machine control, and survey equipment.
