Operation Support Specialist

Our culture and people are what set us apart from other post-acute care providers. We’re dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY.               

Schedule: 8:15am to 5:00pm Monday - Friday

Location: Fully Remote

HOW YOU'LL MAKE A DIFFERENCE:
At Alternate Solutions Health Network, we care for patients where they spend the majority of their time – in their homes. Today we care for patients who need skilled home care and hospice services. You won’t find our brand in many places because we partner with health systems, jointly running home health and hospice agencies that use their brand. This is part of our strategy. By being part of the health system team, we can ensure each patient has a well-coordinated care plan that remains consistent whether the patient is seeing their primary care physician, receiving treatment in a hospital, or under our care in the home. 

WHAT WE OFFER:
We provide medical, dental, and vision insurance with flexibility for you to select what works best for you. Eligible teammates receive paid time off and may participate in the 401K, if they choose. Historically the company has matched 401K contributions which helps build your nest egg even faster. Finally, our benefit program includes company paid life, disability insurance, and a robust Employee Assistance Program.

HOW YOU'LL WORK:
The Operations Support Specialist is responsible for change payor workflow, coordinating new referrals or discharges related to payor changes, conducting chart reviews and managing new referral coordination for JV patients during the EMR transition. Additionally, they provide support to the Clinical Field Staff Liaison team when a business need arises.

MAJOR AREAS OF RESPONSIBILITY: 

• Manages change payor workflow for assigned markets.

• Coordination of new referrals into SPARC for Change Payor and Joint Venture EMR transition.

• Collaborates with agencies on change payor, discharge planning for patients without a continued skilled need, etc.

• Collaborate with physicians and staff to obtain new home health orders and valid Face-to-face documentation.

• Provides support for Clinical Field Staff Liaison workflows as needed, ensuring they align with licensure requirements.

• Ability to create positive impressions and communicate with a variety of people.

• Maintain effective communication with patients, families, physicians, referral sources, and co-workers.

• Participates in training and scheduled meetings.

• Completes yearly self-evaluations in an accurate and timely manner.

• Other duties as assigned.

HARD & SOFT SKILLS:

• Compassionate communicator with a positive attitude.

• Patience is a virtue when working with patients, families, physicians, and coworkers.

• Attention to detail is critical, as is being observant and following directions.

• Problem solving and create solutions to drive to a course of action.

 
REQUIREMENTS:

• Registered Nurse (RN) or Licensed Practical Nurse (LPN).

• 1+ year of Home Health Experience Required.

• Maintains active nursing license in all states where ASHN provides services.

• Experienced in entering referrals into SPARC and troubleshooting challenges with referral coordination preferred.

• Excellent communication skills including written and verbal. Includes active listening, using clear and concise language, and confidence when communicating with team members, agency and organizational leaders, physicians, etc.

#INDASHN3

We’ll help you put your passion for patient care to work.  Apply today!

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

We are an Equal Opportunity Employer.