Return Pickup (RPU)
- Ensure reporting and monitoring comply with RPU objectives.
- Ensure all return pickup comply to the SOP
FSR (Fantastic Service Recovery)
- Make sure all FSR cases settle within the timeline according to the target set
POD/POP deductions
- Provide report deductions and coordinate justifications with relevant stakeholders.
Others
- Comply to the ISO 9001 QMS, OH&S management system and GDPMD requirements if applicable.
- Participate in quality, safety and GDPMD related programs such as training, campaign and others.
- Working closely with station staff and all other stakeholders.
- Assist in all other tasks given by the superior.
- Provide support to other administrative functions within the department as required.
Job Requirements
- Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in fields related to Business Administration
- Required language(s): Bahasa Malaysia, English.
- Proficient in Microsoft Word/Excel.
- Any prior working experience will be greatly advantageous
- Interpersonal skills such as verbal communication, problem-solving and listening skills are essential in an administrative role.
Top Skills
What We Do
Ninja Van Group is a tech-enabled logistics organisation, backed by marquee investors including GeoPost, Alibaba Group, and B Capital Group. Launched in 2014 as an e-commerce express logistics company, it reached 100% network coverage by 2018 with over 2,000 stations and hubs across Southeast Asia. Today, around two million parcels course through its network daily. A decade of operations fortified Ninja Van Group’s e-commerce express network, enabling concurrent diversification across the realms of e-commerce and express logistics. To maximise its scale in e-commerce, Ninja Van Group offers a comprehensive suite of solutions – from digital to full-funnel marketing – to help shippers sell better. As a springboard for expansion beyond e-commerce, Ninja Van Group's e-commerce express network lays the groundwork for venturing into other express verticals, including business-to-business inventory restocking and cold chain.
