Operation Support Hotline

Key Responsibilities

• Respond to inbound issues and time‑sensitive operational requests across phone, email, chat, and form channels (e.g., payments, account updates, rate changes, troubleshooting). 
• Provide clear, accurate, and professional support to both internal and external stakeholders. 
• Collaborate with cross‑functional teams to gather information, coordinate solutions, and escalate recurring or complex issues. 
• Maintain accurate account notes, documentation, and customer‑facing content; proofread updates for clarity and consistency. 
• Manage and triage requests through shared mailboxes, SharePoint, and Jira, including submitting operational requests as needed. 
• Conduct QA checks on rate changes, lot closures, expiries, and other operational updates. 
• Ensure data accuracy in Lotbook resources and related systems. 
• Support system, form, and tool testing as assigned by IT or leadership. 
• Use internal systems (SharePoint, Confluence) to research issues and inform decision‑making. 
• Follow schedule expectations and departmental communication standards. 
• Perform additional duties as needed to support operational objectives. 

Skills, Knowledge and Expertise

• 1+ year of Call Centre Experience handling calls, emails and chat. 
• Strong written communication skills with excellent grammar, spelling, and adaptability to formal and casual tones. 
• Experience in fast‑paced, customer‑focused environments with resilience in shifting priorities. 
• Highly organized with the ability to balance issue resolution, documentation, and communication. 
• Strong professionalism and ability to build positive working relationships. 
• Ability to work collaboratively within a team-oriented environment. 
• Quiet, dedicated workspace with minimum internet speed of 150mbps 

Benefits

About
The Reimagined Parking family of nationally recognized operating companies–Impark, Lanier Parking, Republic Parking, AmeriPark, and Park One—is a leading people-driven, tech-powered parking solutions provider. Our workforce of 6,500 manages 2,500 high-density parking facilities across 275 North American cities, generating 34 million digital transactions annually.Reimagined Parking is an equal opportunity employer. Reimagined Parking does not discriminate on the basis of race, ancestry, religion or creed, color, sex, national or ethnic origin, gender identity, gender expression, sexual orientation, age, marital status, family status, veteran status, disability status, or any other protected ground of discrimination/class status protected by state/provincial or federal law, as applicable. Reimagined Parking complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.