Operation Support Assistant Manager

Company :

Inokom Corporation Sdn. Bhd.

Technology Service management

• Identify and manage resources for budgeting, estimating, planning, and delivering a portfolio of technology services and systems.
• Engage with and influence stakeholders to ensure services meet agreed-upon service levels, security requirements, and quality standards.
• Plan and implement processes, tools, and techniques to monitor and manage the performance of technology services.
• Align the contribution of systems and services with organizational and financial goals, recommending sourcing options (in-house, outsourced, or hybrid).
• Monitor delivery team performance, taking corrective action as needed in line with policies.
• Provide timely and accurate responses to user requests and issues, supporting informed management decisions.
• Lead service delivery, ensuring adherence to service levels, security standards, and quality requirements, while aligning processes across teams and providers for efficiency.
• Regularly monitor and report on the performance of technology services to managers and senior users.

Service Level Management

• Carry out defined tasks to monitor service delivery against service level agreements, maintaining accurate records of relevant data.
• Analyse service performance to identify necessary actions for maintaining or enhancing service levels.
• Initiate and report on measures taken to sustain or improve service levels.
• Review and approve major IT contracts, ensuring alignment with procurement policies and procedures.
• Manage relevant local market technology vendors and solution providers
• Oversee the timely backup and recovery of all key IT systems as part of disaster recovery (DR) protocols.
• Manage change control processes and oversee the implementation of changes.

Infrastructure Operation

• Provision, deploy, and configure infrastructure services and components.
• Monitor infrastructure for load, performance, and security events; report metrics and resolve operational issues.
• Execute standard operational procedures, including backups and restorations.
• Perform agreed system software maintenance tasks, automating routine system administration using standard tools and basic scripting.
• Apply technical expertise to maintain and optimize the technology infrastructure, executing updates and leveraging automation tools. Configure tools or create scripts to automate infrastructure tasks.
• Maintain operational procedures and ensure adherence, using infrastructure management tools to monitor load and performance statistics.
• Investigate and resolve operational issues, providing reports and improvement proposals to stakeholders.
• Contribute to the planning and implementation of infrastructure maintenance and updates, executing agreed changes and maintenance routines.

Governance

• Define governance requirements within your area of accountability, ensuring alignment with the organization’s values, ethics, and broader governance frameworks. Communicate delegated authority, benefits, opportunities, costs, and risks.

About us :

Inokom is involved in the assembly and manufacturing of light commercial vehicles as well as contract assembly. Its manufacturing facility is located in Padang Meha, Kulim, occupying 200 acres of freehold land. Production first commenced in August 1997.The Company is owned by a consortium of corporate shareholders, which constitutes of Sime Darby Motors Sdn. Bhd., Sime Darby Hyundai Sdn Bhd, Hyundai Motor Company of South Korea , and Berjaya Auto Berhad.