Operation Supervisor

Since 1975, Urban Pathways has engaged New York City’s most vulnerable residents, people on the streets or in areas unfit for human habitation, “lighting the path home, one person at a time.” Urban Pathways is a catalyst for transformative change in the lives of unhoused adults, empowering them to discover their inherent strengths and abilities. We provide essential support and foster an environment where individuals can redefine their narratives and become their best selves.

Responsibilities

Reporting to the Director of Operations, the Operations Supervisor oversees the operations of the facility, including maintenance, repairs, fire safety, kitchen operations, and security, during his/her assigned shift.  He/she also works closely with the management team to optimize the delivery of program goals and client services. 

Program/Facilities 

• Supervises and provides leadership and training for operations staff during his/her assigned shift.
• performs the duties of operations staff in their absence, including but not limited to the cook, security, and maintenance positions. 
• Ensures the safety of clients and staff by complying with all safety requirements. 
• Screens client arrivals for immediate needs, provides services, and/or makes appropriate referrals, as mandated by the program.
• Supervises security staff during the assigned shift.
• Assists in monitoring resident/client medication as required.
• Supervises maintenance staff during the assigned shift.
• Supervises kitchen staff and operations as required by the program.
• Enforces building rules and regulations and reports discrepancies to the Director of Operations.
• Assists with client relocations as needed. 
• Supervises and/or performs building security operations and front-desk duties, as needed.
• Performs emergency response, including CPR, defibrillation, AED, and first aid, as needed. 
• Assesses facility maintenance needs.  
• Reports emergency facility issues as required. 
• Oversees all incident reporting and appropriate log entries during assigned shifts, as required in the incident reporting policy. 
• Works closely with the Director of Operations to monitor the coverage of assigned staff to ensure compliance.

Qualifications 

Education and Experience

• A high school diploma, GED, or equivalent is preferred.
• Minimum of two years of building operations and security experience, with at least one year of supervisory experience preferred.
• Experience with the homeless, persons living with mental health conditions, and the substance abuse population is preferred.
• Good verbal and written communication skills.
• Good interpersonal skills and the ability to work independently or in a team.
• Good computer skills (Word, Excel, Outlook, etc.)

Licenses 

DHS Funded Programs:

• Coordinator of Fire Safety and Alarm Systems in Homeless Shelters: F80 or ability to obtain within three months of employment based on program needs.

Non-DHS Funded Programs:

• Certificate of Fitness for Supervision of Fire Alarm Systems and Other Related Systems, S-95, or ability to obtain within three months of employment based on program needs.

All Programs: 

• First Aid, CPR, and AED—the ability to obtain within three months.
• Food Handler certification—the ability to obtain it within three months.
• Valid Security Guard License - Required
• A valid driver’s license with a clean driving record is preferred.

Urban Pathways offers a comprehensive benefits package designed to support the well-being and professional growth of our employees. 

These benefits include:

• Healthcare Coverage: Medical, dental, and vision insurance plans to keep you and your family in good health.
• Retirement Savings: A 403(b) plan and a 401(a) with employer annual contribution to help you plan for a secure financial future.
• Paid Time Off: Generous paid time off, including vacation, holidays, and personal days.
• Professional Development: Opportunities for continuous learning and professional development to enhance your skills and advance your career.
• Flexible Work Arrangements: Work-life balance is important to us, and we offer flexible work arrangements to accommodate your needs.
• Wellness Programs: Employee wellness programs, including fitness initiatives and mental health support.
• Employee Assistance Program (EAP): Confidential counseling and support services for personal or work-related issues.
• Employee Recognition: Recognition programs to celebrate and reward outstanding contributions.