Intelcom | Dragonfly
With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.
Your Role: At the Heart of the Chain
Core Duties:
Safety and Compliance
Ensure compliance with Health & Safety protocols and maintain a hazard-free work environment
Enforce safe working methods and behaviors within the team.
Conduct safety audits and warehouse checks.
Supervise warehouse traffic, van audits and ensure safe vehicle movements.
Ensure warehouse cleanliness and organization.
Respond to emergencies as required.
Cleaning, general housekeeping
Operations and Logistics
Oversee shipping, receiving, dispatching, and inventory management.
and package dispatching process.
Conduct quality checkups on return pickups and return to the client process.
Create/confirm driver bookings with relevant BPs.
Generate the next day’s route plan and send optimization emails to the Optimization team.
Conduct IDCs/Drivers check in/ out, loading
Unload trailers and verify freight against manifests.
Assist with sorting, scanning, and processing packages (including defective items and returns).
Reporting and Administration
Maintain accurate delivery, incident, and inventory logs, and submit comprehensive daily reports.
Complete daily reports and submit to the clients, Station team and Manager (AMZ Daily Case report, Shift Handover, etc.).
Audit Proof of Delivery (POD) reports and report back on compliance to IDC liaison
Complete daily timesheets and submit to the Station Manager.
Perform data entry as needed.
Team leadership and Customer service
Assign daily tasks to staff, monitor productivity, and ensure compliance with SOPs
Prepare and monitor performance reports (on-time deliveries, exceptions, etc.).
Provide coaching, support, and training to drivers and warehouse staff, including onboarding of new hires.
Address delivery complaints, damages, or lost packages promptly.
Ensure high service standards and customer satisfaction.
Evaluate and assess employee performance, workplace conduct and compliance as required, including discipline where appropriate.
Other duties as assigned
Work Environment: Fast-paced warehouse setting with shift-based schedules.
Why Join Intelcom | Dragonfly?
Short- and medium-term growth opportunities
Comprehensive group insurance
Group RRSP program
Employee Assistance Program…
This position has been opened to address a genuine organizational need within the company.
At Intelcom | Dragonfly, we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.
The process is simple: If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you’ll meet directly with the site manager.
See you soon!
Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.
Skills Required
- Ensure compliance with Health & Safety protocols and conduct safety audits and warehouse checks.
- Oversee shipping, receiving, dispatching, inventory management, and package processing (including defective items and returns).
- Generate next day route plans, create/confirm driver bookings, and coordinate with the Optimization team.
- Unload trailers, verify freight against manifests, and supervise warehouse traffic and vehicle movements.
- Maintain accurate delivery, incident, and inventory logs; complete and submit daily reports and timesheets.
- Assign daily tasks, monitor productivity, prepare performance reports, and enforce SOP compliance.
- Provide coaching, support, training, and onboarding for drivers and warehouse staff; address performance and discipline as needed.
- Perform data entry and administrative duties related to station operations and client reporting.
- Respond to emergencies and ensure warehouse cleanliness and general housekeeping.
What We Do
Intelcom est une entreprise de logistique du dernier kilomètre chef de file dans le secteur du commerce électronique. Nos équipes d’un bout à l’autre du Canada ainsi que notre réseau d’entrepreneurs indépendants contribuent aux activités quotidiennes d’Intelcom. En innovant constamment et en adoptant une approche unique en matière de technologies logistiques, Intelcom est résolument tournée vers l’avenir afin de continuer à offrir une efficacité opérationnelle toujours plus grande. __ Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom’s daily operations. Through constant innovation and a unique approach to logistics technology, Intelcom is focused on what’s ahead to continue delivering new levels of operational efficiency.
