Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job DescriptionAs Operations Manager Armenia, you will own the end-to-end operational performance of the market.
You will lead the local Ops team and make sure we have the right courier supply, strong delivery performance and efficient operations while supporting the growth of the business.
This role requires someone who is very data-driven, strong in execution and comfortable making decisions in a fast-changing environment. You will work closely with Commercial, Growth, Finance, Legal and Regional teams.
THE JOURNEY
- Own the overall operational performance of Armenia across delivery, supply and cost efficiency
- Lead the local Ops team and build clear ownership across the team
- Manage courier supply, forecasting, onboarding, engagement and retention
- Improve key Ops metrics such as DT, UTR, Logistics Index, DT60 and CPO
- Work with Commercial to improve partner preparation times and operational performance
- Plan ahead for bad weather, peak periods, special events and supply gaps
- Use data to identify problems, understand root causes and turn them into clear action plans
WHAT YOU WILL BRING TO THE RIDE
- Strong analytical and problem-solving skills
- Previous experience leading a team
- Strong ownership and ability to make decisions in a fast-moving environment
- Good business understanding, with the ability to balance growth, customer experience and profitability
- Strong planning and execution skills
- Experience in Operations, Logistics, Supply, Marketplace or a similar fast-paced environment
- Fluent Armenian and English;
We believe driven talent deserves:
- 🌟 An enticing equity plan that lets you own a piece of the action.
- 💪 Top-notch private health insurance to keep you at your peak.
- 🍔 Monthly Glovo credit to satisfy your cravings
- 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
- 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.
At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.
Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.
Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).
So, ready to take the wheel and make this the ride of your life?
Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!
Skills Required
- Strong analytical and problem-solving skills
- Previous experience leading a team
- Strong ownership and decision-making ability in a fast-moving environment
- Strong business understanding and ability to balance growth, customer experience, and profitability
- Strong planning and execution skills
- Experience in operations, logistics, supply, marketplace, or a similar fast-paced environment
- Fluency in Armenian and English
Delivery Hero Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Delivery Hero and has not been reviewed or approved by Delivery Hero.
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Wellbeing & Lifestyle Benefits — Wellbeing and everyday support include on-site gym access in Berlin, discounted sports memberships, commuter help, and food vouchers, with hybrid flexibility enhancing day-to-day experience. Feedback suggests these lifestyle perks meaningfully bolster the total package for many corporate roles.
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Healthcare Strength — Mental health and preventive care are emphasized through an Employee Assistance Program, a Headspace subscription, and on-campus health check-ups, with guidance for navigating healthcare in Germany. Some locations also highlight private health insurance, adding depth to the health offering.
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Equity Value & Accessibility — Ownership programs feature an employee stock purchase plan with a matching component, and equity is common across corporate roles. Feedback suggests this accessible equity can be a notable part of total compensation in key hubs.
Delivery Hero Insights
What We Do
As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero
