We are now looking for a User Access Management Operations Specialist to join our team at Ericsson. In this role, you will support identity and access management operations by handling access-related requests, ensuring compliance with security policies, and maintaining high service quality standards aligned with SLAs and KPIs.
You will work closely with internal stakeholders and users to ensure smooth access provisioning, operational efficiency, and continuous process improvement. This role requires strong analytical skills, attention to detail, and the ability to manage multiple priorities in a dynamic operational environment.
What you will do
- Manage and fulfill user access requests in line with defined processes and security policies
- Provide Level 2 operational support for User Access Management activities
- Ensure adherence to team SLAs, KPIs, and operational targets
- Monitor, track, and follow up on requests to ensure timely completion
- Perform regular reporting activities and generate operational insights when required
- Troubleshoot and resolve access-related issues and support escalations
- Collaborate with internal stakeholders and end users to ensure efficient access provisioning
- Maintain accurate operational documentation and support audit readiness activities
- Contribute to continuous improvement initiatives and process optimization efforts
- Support data analysis and reporting activities related to access management operations
The skills you bring
- Bachelor's degree in Engineering, Computer Science, Information Systems, or a related field
- Minimum 3 years of experience in User Access Management or similar operational support roles
- Strong knowledge of SQL, including data querying, analysis, and reporting
- Experience in reporting, operational tracking, and data analysis
- Familiarity with SLA/KPI-driven environments and performance monitoring
- Experience with SailPoint or similar Identity & Access Management (IAM) tools
- Strong organizational, prioritization, and task management skills
- Ability to manage multiple tasks and work effectively under pressure
- Strong analytical thinking and problem-solving capabilities
- Attention to detail and accuracy in operational processes
- Good communication and stakeholder management skills
- Customer-focused and collaborative mindset
- Team-oriented approach with strong coordination skills
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Türkiye (TR) ||
Req ID: 785135
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — Comprehensive medical, dental, vision, and mental‑health options are positioned as core benefits with multiple plan choices in key markets. Official materials explicitly emphasize healthcare breadth as part of “Life at Ericsson.”
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Retirement Support — 401(k) with employer matching in the U.S., pensions in some regions, and broad access to an ESPP indicate strong long‑term financial support. Company filings and AGM materials describe share programs and post‑employment benefits as ongoing pillars of the package.
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Leave & Time Off Breadth — Paid time off, sick leave, holidays, and paid volunteer time are highlighted alongside generous parental leave in various locations. Time‑off entitlements are presented as a strong component of the total rewards offering.
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What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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