Operations Associate

Posted 12 Days Ago
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Delhi, Connaught Place, New Delhi, Delhi, IND
In-Office
Junior
Edtech
The Role
Plans and coordinates assessment program delivery across schools, managing dispatch, logistics partners, client communication, reporting, dashboards, and performance analysis. Serves as the organization’s daily school-facing representative, supports retention through responsive service, and improves operational efficiency through collaboration, problem-solving, and continuous upskilling.
Summary Generated by Built In
1. Plan and coordinate the complete execution of the thinking assessments' program for a group of schools.
 2. Manage and improve the assessments dispatch and delivery to the assigned schools, in coordination with the a.Internal team/partners, b. clients and c.external logistics partners.
 3. Maintain a robust, proactive, and professional communication with the schools and concerned POCs and teachers.
 4. Prepare, work ( and improve) on all forms of reports, performance analysis and inputs, dashboards and data necessary for the schools.
 5. Observe, reflect, and improve the efficiency of work in all aspects, individually as well as for the team, through constant upskilling and improvement.
 6. Be the face of the organization for the school on daily basis and contributing to the retention of the schools by providing best possible support and experience.

Requirements
1. Very Strong understanding and direct experience of client communication
2. Strong listening skills and ability to understand and comprehend the situation, with patience.
3. Proficiency in Science and Mathematics, English will be an added advantage.
4. Exceptional organizational skills required - both in terms of planning and execution.
5. A dynamic personality with proactive collaboration and also empathy towards the colleagues.
6. A minimum of 2 years of proper work experience in a similar field or position.
7. A progressive mind-set who understands long term vision and problem solving. 
8. Candidates with genuine interest in education sector and students learning are preferable.
Required Skills:
 Data Cleaning/sorting/manipulation/Analysis
 Strong Business communication – Written and Vocal
 Crisis management and negotiations
 Exception professional ethics and work management

Skills Required

  • Very strong understanding of and direct experience with client communication
  • Strong listening skills, patience, and ability to understand situations
  • Proficiency in Science and Mathematics
  • English proficiency
  • Exceptional organizational skills for planning and execution
  • Dynamic, proactive, collaborative, and empathetic personality
  • Minimum 2 years of work experience in a similar field or position
  • Progressive mindset with long-term vision and problem-solving ability
  • Genuine interest in education and student learning
  • Data cleaning, sorting, manipulation, and analysis skills
  • Strong written and verbal business communication
  • Crisis management and negotiation skills
  • Professional ethics and work management skills
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The Company
500 Employees
Year Founded: 2001

What We Do

EI Study is an India-focused education organization that operates education initiatives and related services across multiple Indian locations. Its career listings include education-specialist, project-management, corporate-relations, growth, and software-development roles, including positions associated with Ei Shiksha. The organization combines education delivery and partnerships with technology-enabled operations, reflecting a mission centered on expanding and supporting learning opportunities for learners and educators in India.

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