Job Brief
We are looking for a proactive and customer-focused Part-Time Driver Operations Associate (Onboarding) to support the Driver Onboarding team with day-to-day operational activities. In this role, you will assist prospective Driver Partners throughout the onboarding process by answering enquiries, verifying documents, and maintaining accurate records to ensure a smooth and efficient onboarding experience.
This role is ideal for someone who enjoys interacting with people, has strong attention to detail, and is comfortable working in a fast-paced operational environment.
What You’ll do
Proactively reach out to interested Driver Partners via phone calls to assist with enquiries and support the onboarding process
Provide guidance to Driver Partners on onboarding requirements, processes, and documentation
Verify submitted documents and maintain accurate Driver Partner records in internal systems
Participate in a rostered schedule for weekend and Public Holiday document verification duties to support operational continuity. Depending on business needs, you may be rostered to work one or both weekends. These duties are typically completed remotely and take approximately 1 hour per assigned shift. Assigned schedules will be communicated well in advance.
What We Seek
Energetic, driven, proactive, and detail-oriented
Strong communication and interpersonal skills with the ability to work independently
Comfortable engaging with people over the phone and providing excellent customer service
Proficient in Microsoft Office applications, particularly Microsoft Excel
Able to commit to a minimum of 20 hours per week
Willing to participate in a rotating weekend and Public Holiday support schedule when assigned
Skills Required
- Strong communication and interpersonal skills with the ability to work independently.
- Comfortable engaging with people over the phone and providing excellent customer service.
- Proficient in Microsoft Office applications, particularly Microsoft Excel.
- Able to commit to a minimum of 20 hours per week.
- Willing to participate in a rotating weekend and Public Holiday support schedule when assigned.
- Energetic, driven, proactive, and detail-oriented.
Lalamove Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Lalamove and has not been reviewed or approved by Lalamove.
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Strong & Reliable Incentives — Incentive programs such as missions, bonuses, and vehicle‑sticker promotions are highlighted as ways to boost driver earnings, with occasional commission reductions further enhancing take‑home. These extras can make the platform appealing for supplemental income and busy periods.
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Healthcare Strength — Corporate roles in some markets describe access to employer‑provided medical and dental coverage. This indicates a conventional health benefits baseline for office staff.
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Leave & Time Off Breadth — Office locations reference paid holidays, sick leave, and some work‑from‑home flexibility. This points to standard time‑off provisions for corporate employees in select markets.
Lalamove Insights
What We Do
Established in December 2013, Lalamove was created to make on-demand and same-day delivery possible for everyone at the touch of a button. Today, Lalamove operates in over 20 markets across Asia, Latin America, and the United States connecting over 7 million customers with a pool of over 700,000 driver partners. Our driver partners operate a vast array of vehicles to suit each market including lorries, trucks, vans and cars for deliveries of almost anything of any size. Fleets of two-wheel vehicles are also available for courier services providing fast and low-cost delivery solutions. Through dedicated mobile and web apps, Lalamove seamlessly connects users and drivers around the world to move things that matter.
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