Reporting to the International Health Intake Lead within the IHDS Strategic Change function, the IH Portfolio Intake Analyst is responsible for administering the intake processes for all requests across International Health Delivery Services. The role will work closely with the IH Portfolio Intake Lead and the other Intake team members, as well as Regional/ Business Portfolio Leads, business SMEs as well as the Technology SMEs to fulfil the Intake process as part of the overall goal of enabling the business unit to meet it's strategic goals.
The role will also have a responsibility in some elements of Portfolio Reporting and ensuring that accurate, timely reports are produced in order that the Portfolio Leaders have accurate information with which to make data driven decisions.
This is a Band 3 role where the successful candidate will be someone who has experience of working with both business and technology partners, preferably in the Health Insurance arena, and who has experience of working in a change/project environment.
The successful candidate will have excellent organisational skills and be process driven. I am looking for someone who is friendly and personable, and who will uphold the team's reputation as the safe hands at the front door of the IH Portfolio Change function.
Position Description & Responsibilities:
Administration of the Intake Process:-
- Quality checking of intake submissions, checking for appropriate approvals and following up where necessary
- Maintenance of intake submissions within our Intake Tool and ensuring it is kept up to date with progress updates during the intake process.
- General admin associated with intake – Intake tool updates, Jira updates, general sharepoint and confluence updates, upkeep of the shared mailboxes.
- Liaising with Architecture team for assigned architects, set up and admin of intake meetings (capturing and circulating meeting notes and recordings)
- Liaising with Product Managers and business readiness reps regarding business impacts, updating business impact assessment and working with portfolio leads regarding business readiness to start
- Facilitating intake meetings where necessary in the absence of the Intake Lead
- Administration of t-shirt estimates and Business Impact Assessments.
- Ensuring the capacity and allocation model is maintained and up to date at all times to enable accurate use by Portfolio Leads and others.
Reporting
- Working with Architecture and Product Managers to ensure t-shirt and Business Impact assessment status updates are recorded accurately in the Sharepoint tools to enable reporting.
- Producing t-shirt and Business Impact Assessment reports to enable the upholding of process WIP limits.
Attributes
- Ability to work flexibly to meet the demands of a global business
- Is happy to work with reasonable level of autonomy
- Strong organisational skills with an eye for detail
- Advanced Microsoft applications – word, outlook, excel, visio
- Experience of working with Tableau and Jira would be an advantage but not essential
- Good business/product knowledge
- Team working - internal/external
- Customer Focus - internal/external
- Strong communication skills
About The Cigna Group
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Skills Required
- Experience working with both business and technology partners
- Experience working in a change or project environment
- Strong organizational skills and attention to detail
- Process-driven approach and ability to work with autonomy
- Advanced proficiency with Microsoft Word, Outlook, Excel, and Visio
- Good business or product knowledge
- Strong communication skills and team-working ability
- Customer-focused approach
- Experience in the health insurance arena
- Experience with Tableau and Jira
Cigna Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cigna and has not been reviewed or approved by Cigna.
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Strong & Reliable Incentives — Strong bonus outcomes are frequently highlighted, with annual bonuses described as really good alongside above-average salary levels. Stock or long-term incentive elements are also noted as part of the overall package in some roles.
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Leave & Time Off Breadth — Time-off benefits are portrayed as a meaningful part of total rewards, including generous PTO and flexibility that can enhance the perceived value of compensation. Flexible work-from-home arrangements are repeatedly linked with satisfaction about the overall package.
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Healthcare Strength — Health coverage is described as broad in design, with preventive care often covered at no charge in-network and options like virtual care and wellness incentives. A large provider network and strong digital tools are positioned as practical advantages when using benefits.
Cigna Insights
What We Do
At Cigna, we're more than a health insurance company. We are your partner in total health and wellness. And we’re here for you 24/7 – caring for your body and mind. As a global health service company, Cigna's mission is to improve the health, well-being, and peace of mind of those we serve by making health care simple, affordable, and predictable. Our values are the core of our culture. Our values guide how all 74,000 of us around the world work together, serve our customers, patients, clients, communities, and deliver on our mission.
