2COMS Consulting Pvt. Ltd.

OpenText Suite Specialist - Mumbai

Posted Yesterday

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Mumbai, Maharashtra, IND

In-Office

Entry level

Agency • Professional Services • Consulting

The Role

Designs, develops, implements, and supports enterprise OpenText ECM solutions, including Content Server and Extended ECM. Responsibilities include architecture, WebReports, workflows, SQL development, business analysis, sprint management, patching, GRC, certificate and vulnerability management, capacity monitoring, testing, client rollouts, and 24/7 L2/L3 incident support.

Summary Generated by Built In

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About the client:

Join the Mumbai-based technology hub of a global insurance powerhouse, where innovation meets the stability of a leading international group. This captive IT organization serves as a critical engine for the group’s worldwide digital transformation, leveraging a startup-inspired mindset to build complex, customer-centric insurance solutions. We are currently facilitating the search for high-caliber talent to join this inclusive, performance-driven environment that offers structured career roadmaps, bespoke professional development, and the opportunity to impact a global value chain.

Designation : OpenText Suite Specialist (Business Analyst, Developer, Architect, & Support)

Requirements

About the Role:

We are seeking a versatile OpenText Suite Specialist to drive the implementation, enhancement, and 24/7 operational support of enterprise-grade OpenText ECM ecosystems (Content Server and Extended ECM). This consolidated role blends technical architecture, application development, business analysis, and robust incident management to ensure high availability, compliance, and seamless end-to-end business integration.

Key Responsibilities:

- Architecture & Strategy: Translate business requirements into detailed technical designs and ECM solutions based on the OpenText platform, ensuring strict adherence to performance, security, audit, and monitoring standards.

- Development & Customization: Design, develop, and test OpenText solutions including Content Server WebReports, Workflows, Document Pipelines, and client components, utilizing HTML, JavaScript, CSS, and SQL.

- Business Analysis & Sprint Management: Bridge the gap between IT and business stakeholders by managing end-to-end business requirements, defining sprint backlogs (PBIs/Bugs), and handling financial/organizational support topics (e.g., ML4 support).

- Operations, GRC & Patching: Manage GRC responsibilities (Compliance, ONE Essentials), certificate management, third-party deployments (Tomcat/Java), vulnerability management, and OTDS/Content Server patching, installations, and updates.

- Incident Handling & 24/7 Support: Drive L2/L3 incident queue resolution (data/permission issues), daily health checks, monitoring, capacity planning (CPU, RAM, storage), and participate in shift-based support for P1/P2 major tickets.

- Testing & Client Rollouts: Execute comprehensive testing across all implementations, manage client rollouts (Enterprise Scan, Enterprise Connect, Viewers), and leverage knowledge of SAP-side customizations (OTEXBAS, OTEXRL, OTEXRM, Extended ECM).

Benefits

Required Technical & Functional Expertise:

- Core OpenText Stack: Content Server, Extended ECM, Document Pipeline, Remote Cache Server, Viewers, Core Archive, and OTDS.

- Client & Add-on Components: Enterprise Scan, Enterprise Connect, Imaging/Intelligent/WebViewers, WebViewer, Rendition Server, and SAP Add-ons (OTEXBAS, OTEXRL, OTEXRM).

- Development & Scripting: Content Server WebReports, Content Server Workflow, HTML, JavaScript, CSS, and advanced SQL.

- Infrastructure & Security: Tomcat/Java deployments, Certificate & Vulnerability Management, and system capacity monitoring.

Skills Required

Experience with OpenText Content Server and Extended ECM
Experience with Document Pipeline, Remote Cache Server, Viewers, Core Archive, and OTDS
Experience with Enterprise Scan, Enterprise Connect, Imaging, Intelligent WebViewers, WebViewer, and Rendition Server
Knowledge of SAP add-ons OTEXBAS, OTEXRL, and OTEXRM
Development experience with Content Server WebReports and Content Server Workflow
Proficiency in HTML, JavaScript, CSS, and advanced SQL
Experience with Tomcat and Java deployments
Experience with certificate management, vulnerability management, and system capacity monitoring
Experience with GRC, compliance, auditing, patching, installations, and updates
Experience providing L2/L3 incident resolution and shift-based 24/7 support

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The Company

HQ: Kolkata

10,515 Employees

Year Founded: 1999

What We Do

2COMS is an India-based recruitment and manpower consultancy that helps organizations meet workforce needs through leadership hiring, general and IT staffing, apprenticeship management, international recruitment, gig workforce solutions, payroll and compliance, and HR technology. The company serves employers across industries while connecting job seekers with domestic and global opportunities through technology-enabled, end-to-end workforce and talent-management services.