Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
The Global Threat Assessment Program (GTAP) provides behavior-based threat assessment and management for life safety issues that impact the Airbnb community. Our mission is to stop threats before they happen.
The Difference You Will Make:
The OSINT Global Operations Manager will report directly to the Senior Manager, Global Threat Assessment Program within the Global Safety & Security organization. This role will lead a global team of OSINT analysts and support the overall threat assessment and intelligence operations, ensuring program alignment with broader Trust and business goals.
A Typical Day:
- Provide leadership and direction for the OSINT team, fostering a culture of collaboration, continuous improvement, and accountability.
- Oversee the development of threat assessment and intelligence reporting, ensuring that actionable insights are produced in a timely manner to inform executive decision-making and enhance overall security operations.
- Facilitate effective collaboration between OSINT, GTAP, Executive Protection/WPV, and key business units promoting transparency and alignment on strategic objectives.
- Lead cross-functional meetings, working groups, and steering committees, ensuring clarity of purpose and diligent follow-up on action items.
- Act as a liaison to both internal and external stakeholders, effectively advocating for the role of OSINT in supporting business needs and strategic initiatives.
- Collaborate with data analytics teams to measure and communicate OSINT’s impact through key performance indicators (KPIs), dashboards, and performance metrics. Spearhead the preparation and presentation of Quarterly Business Reviews (QBRs) and Monthly Business Reviews (MBRs) for GTAP and OSINT, synthesizing intelligence insights into relevant business contexts.
- Drive process improvements to enhance the efficiency and effectiveness of OSINT operations, continually evaluating methodologies and tools to optimize performance.
- Ensure that OSINT and GTAP initiatives are aligned with Airbnb’s trust and safety roadmap and overarching cross-functional priorities.
- Review and assess OSINT toolkits to guarantee that the team is utilizing the best resources available for intelligence operations.
- Manage contract and vendor relationships, ensuring that OSINT operations are supported with optimal tools and services.
- Engage with local law enforcement partners and other investigative, research, and intelligence groups to foster collaboration and information sharing.
Your Expertise:
- Bachelor’s degree required; Master’s degree preferred.
- 12+ years of experience executing a comprehensive OSINT program, with direct experience conducting investigations, intelligence collection and analysis, and case management.
- Mastery of open source research and online investigative techniques.
- Strong verbal and written communication skills with the ability to think strategically and translate to tactical operations.
- Ability to solve complex problems and deal with a variety of variables while meeting quality, timeliness, and cost requirements.
- Ability to sometimes work non-traditional hours (e.g., nights, weekends, and holidays) and potentially respond to emergent or time-sensitive situations.
- Experience working with globally dispersed teams and managing vendor relationships.
- Must be highly a and flexible.
- A positive attitude and hunger for learning.
- Ability to build partnerships and work collaboratively and cross-functionally.
- Creative and entrepreneurial.
- Willingness and ability to travel up to 15% of the time.
- Demonstrated commitment to Airbnb’s core values.å
Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
How We'll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Pay Range
$154,000—$192,000 USD
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What We Do
Airbnb is a community based on connection and belonging—a community that was born in 2008 when two hosts welcomed three guests to their San Francisco home, and has since grown to 4 million hosts who have welcomed over 800 million guest arrivals to about 100,000 cities in almost every country and region across the globe. Hosts on Airbnb are everyday people who share their worlds to provide guests with the feeling of connection and being at home. At Airbnb, we believe that hosts, guests and the communities where we operate are all stakeholders we have a responsibility to serve, and that by serving them alongside our employees and investors, we will build an enduringly successful company.
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