Silver Bell Group

Open Application - Customer Support Specialists

Posted 7 Days Ago

Be an Early Applicant

Hiring Remotely in Serbia

Remote

Entry level

Professional Services • Sales • Consulting

The Role

Provide customer support through chat and phone, assist with inquiries, orders, and product questions, document customer interactions, and maintain high customer satisfaction. Candidates need advanced proficiency in Ukrainian, Russian, Dutch, Slovak, Czech, Danish, Swedish, Norwegian, Romanian, or Bulgarian, plus intermediate English and strong communication skills. Prior customer support experience is preferred but not required.

Summary Generated by Built In

Do you speak one of the following languages at an advanced level?

Ukrainian
Russian
Dutch
Slovak
Czech
Danish
Swedish
Norwegian
Romanian
Bulgarian

Silver Bell Group is officially the largest Serban BPO company. We are a dynamic fast-expanding outsourcing company where recruitment is an operational driver and not just a support function. We support 50+ international clients across different industries by building, managing and leading teams for them.

We are continuously growing and always looking for talented people who would like to join our Customer Support teams. By applying to this position, you will be considered for current and upcoming projects that require the languages listed above.

This is a great opportunity to join an international team and build your career in a supportive environment.

Responsibilities:

Provide customer support via chat and/or phone
Assist customers with inquiries, orders, and product-related questions
Document and maintain accurate records of customer interactions and solutions
Ensure a high level of customer satisfaction through professional and friendly communication

Requirements:

Advanced level of one of the following languages: Ukrainian, Russian, Dutch, Slovak, Czech, Danish, Swedish, Norwegian, Romanian or Bulgarian
Intermediate English level
Strong communication skills and customer-oriented mindset
Ability to work in a fast-paced and team-oriented environment
Previous experience in customer support is a plus, but not required

What we offer

Competitive salary + performance-based bonuses
Comprehensive onboarding and training to help you succeed in the role
International working environment
Modern offices in Belgrade, Novi Sad, Subotica, or Kovačica
Clear career path and opportunities for professional development
Referral bonus program - earn extra by recommending friends
Team-building activities and supportive team culture

Skills Required

Advanced proficiency in Ukrainian, Russian, Dutch, Slovak, Czech, Danish, Swedish, Norwegian, Romanian, or Bulgarian
Intermediate English proficiency
Strong communication skills
Customer-oriented mindset
Ability to work in a fast-paced, team-oriented environment
Previous customer support experience

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The Company

1,000 Employees

Year Founded: 2014

What We Do

Silver Bell Group is a nearshore business process outsourcing provider helping global companies streamline sales and customer experience. Founded in 2014, it builds dedicated teams in South and East Europe that operate as extensions of clients’ businesses. Its tailored services span customer engagement, sales, lead generation, technical support, finance and back-office operations, marketing, talent management, and customer acquisition and retention.