Description
Summary/Objective
Under the direction of the Open Access Supervisor and Manager, the Open Access Coordinator will work on Open Access Referrals and Recall lists to help patients schedule through the USDH Open Access Program.
Essential Functions
· Receive referrals and work through a contact cadence (calls, text messages, MyLGHealth messages, letters) to help patients schedule through Open Access
· Work off Recall lists through a contact cadence (calls, text messages, MyLGHealth messages, letters) to help patients schedule through Open Access.
· Receive and distribute medical screening forms to the Open Access team.
· Monitors incoming text messages to the Open Access team and distributes or responds as appropriate.
Competencies
· Excellent customer service.
· Ability to work cooperatively with managers and peers.
· Excellent oral and written communication skills are required.
Supervisory Responsibility
None
Work Environment
This position is located in our East Norriton location.
Physical Demands
The physical demands include sitting for long periods of time, repetitive hand movement due to extended computer use, and extensive phone and computer usage.
Position Type/Expected Hours of Work
This is a full-time position, with an 8-hour shift Monday through Friday. No weekends are required.
Travel
Some intermittent travel may be required for training.
Requirements
- High School Diploma or GED Equivalent
- Medical Assistant Certification
- Medical office experience preferred.
- Bilingual is a plus.
- Skills in Microsoft Office (Outlook, Teams, Excel) preferred.
- Previous EPIC experience is preferred.
Skills Required
- High School Diploma or GED Equivalent
- Medical Assistant Certification
- Medical office experience
- Bilingual
- Skills in Microsoft Office (Outlook, Teams, Excel)
- Previous EPIC experience
- Excellent customer service
- Excellent oral and written communication skills
- Ability to work cooperatively with managers and peers
What We Do
U.S. Digestive Health is a physician-led, professionally managed Management Services Organization (MSO) specializing in gastroenterology across Pennsylvania and Delaware. It supports physicians by managing backend operations, finance, and administrative functions, allowing them to focus on patient care. The organization operates a network of over 40 locations and 24 ambulatory surgery centers, aiming to redefine digestive medicine through technological advancements and research.
