Primary Function (the primary purpose of the position):
The Enterprise Program Coordinator (EPC) is a key role in delivering Agilent Enterprise Solutions to our customers. They are the primary day-to-day operational contact with the customer for all of their program needs. The EPCs objective is to deliver a consistently differentiated customer experience and ensure operational excellence for programs/projects assigned to them.
The EPC coordinates all scheduled and reactive/unplanned services for the customer, working with internal and external partners in the process. They ensure that customer inquiries are directed to the appropriate parties internally/externally, and addressed in a timely manner. EPCs regularly work with cross-functional teams to define customer challenges, develop solutions, and implement them in daily operations.
Onsite Enterprise Program Coordinators will be integrated directly into the customer day-to-day operations and become part of the onsite team. They will provide additional value by being physically present and execute a broad range of customized duties defined in customer program agreements.
QualificationsMinimum Requirements:
- Undergraduate Degree
- Degree in scientific or technical field is preferred but not required.
- 1 -2 years experience at higher levels working in similar environment for advanced job levels
- Basic knowledge of GxP/Compliant environments, guidelines, and requirements preferred
- Strong customer service skills
- Strong planning and organizational skills
- Strong English (spoken and written) and business level proficiency in local language where required.
Desired Skills / Knowledge:
Experience and Qualities
- Experience in understanding and processing technical service quotations, purchase order, and invoices
- Demonstrated ability to manage complex activity schedules (Planning, execution, issue resolution, closure)
- Demonstrated ability to manage large volumes of information at high level of detail
People Skills
- Strong interpersonal skills, able to build effective working relationships with customers and business partners
- Effective communication skills, written and verbal
- Experience in customer service role, managing technical services
- Able to work in a highly cross functional environment.
Situational
- Adaptable, ability to quickly assess situations and determine reasonable course of action
- Demonstrates strong focus on customer success
- Solution oriented mindset
Technical Experience
- Experience operating with/in laboratory settings is strong advantage
- Experience working in SAP environment or equivalent
- Proficient with basic Microsoft Office tools
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required: OccasionalShift: DayDuration: No End DateJob Function: Customer Service
What We Do
Analytical scientists and clinical researchers worldwide rely on Agilent to help fulfill their most complex laboratory demands. Our instruments, software, services and consumables address the full range of scientific and laboratory management needs—so our customers can do what they do best: improve the world around us. Whether a laboratory is engaged in environmental testing, academic research, medical diagnostics, pharmaceuticals, petrochemicals or food testing, Agilent provides laboratory solutions to meet their full spectrum of needs. We work closely with customers to help address global trends that impact human health and the environment, and to anticipate future scientific needs. Our solutions improve the efficiency of the entire laboratory, from sample prep to data interpretation and management. Customers trust Agilent for solutions that enable insights...for a better world.
