Onsite WAVE System Manager

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewThe US Federal Governments Markets Division is chartered with being the premier, compliant supplier of world-class communications solutions to the U.S. Federal Government by providing the highest quality products, systems and services. The USFGMD will achieve this with a professional, well-trained, diverse work force creating a positive and profitable customer relationship resulting in Total Customer Satisfaction and growth of our business. The Technical System Manager department of the USFGMD is responsible for service supporting a charter of implementing, integrating and servicing complex systems sold worldwide to the US Federal Government. As a USFGMD Onsite WAVE System Manager you will be exposed to a wide variety of communications requirements in both the Presale and Post Sale phases of a project. These applications span the entire breadth of the US Federal Government throughout the world.
Job Description

• The Onsite WAVE System Manager will be the primary source of contact and communication for all WAVE technical issues.
• The Onsite WAVE System Manager will oversee, manage, and coordinate the execution of maintenance issues and will serve as points of contact for issue resolution, issue escalation as well as monitoring of the system’s technical performance.
• Provide for system support, maintenance, and updates of the WAVE System.
• Assign user licenses, build and maintain individual user account configurations, manage certificate distribution, execute channel patching, manage and execute requests for federated WAVE convergence with outside organizations for interoperability support to field operations.
• Perform weekly system maintenance checks, install software updates and bug fixes, maintain currency on new WAVE feature releases and coordinate upgrades with the customers’ management.
• Monitor external host system upgrades or changes and manage WAVE system dependencies to insure continuity of operations.
• Serve as the customer focal point to coordinate WAVE software support from the Motorola Solutions WAVE software support team.
• Fulfill reporting tasks as directed by our customer.
• Coordinate with contractors and entity representatives to ensure regulations and policies are adhered to.
• Test or verify back-up systems on a regular basis or as required by our customer.
• Ensure that our customer receives the level of technical support agreed upon in the support plan.
• Communicate the resolution of major system problems and address system status.
• Facilitate resolution of technical problems with Motorola Solutions Field teams, Central Service organizations, Product teams, Engineering teams, Product Services, and the Customer Response Center.
• Manage WAVE infrastructure emergency repair efforts and escalation procedures.
• Participate in regularly scheduled meetings with customer officials and/or user groups to review system and service support performance and address technology and/or operations issues that surface.
• Provide the customer with technical recommendations to improve WAVE System performance.
• Assist with infrastructure inventory management of spare parts and supplies.
• Identify failure trends, systemic issues, chronic problems, and/or improvement possibilities.
• Coordinate and lead technical resources for resolution of open Customer Service Requests cases.
• Identify process failures and take corrective action.
• Strong organization skills with attention to detail and accuracy
• Excellent process management, technical, problem-solving, and communication skills
• Highly proficient using MS Office products: Project, Word, Excel, PowerPoint. (Graphic programs a plus)
• Excellent written and verbal communication skills
• Strong ability to partner and leverage other organizations to be successful
• Strong interpersonal skills to effectively raise potential issues, build partnerships in other organizations, and hold teams accountable to customer commitments
• Facilitates a harmonious team environment
• Recognizes the importance of quality in providing a competitive edge
• Ability to acquire any necessary clearances required by our Federal Customers.

Candidate Requirements

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
• Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s)

#LI-CC1

Basic Requirements

• 3+ years of experience with one or more of the following: WAVE, LMR, RF Systems, Radio Communications, Radio Frequency, Motorola equipment, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Public Safety, Engineering, Networking Equipment, Operating Systems, IP Networking, Solutions Architecture, ASTRO 25, P25, VoIP, or Military experience
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
• Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s)

Travel RequirementsNone
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].