CoVantage is seeking a full-time Virtual Specialist to work onsite at our Antigo, De Pere, Neenah or Wausau branch. Become a Virtual Specialist and deliver an outstanding experience to our members seeking service by phone call and online channels. In this role, you'll assist with deposit services, consumer loans, virtual services, and more! Join us in a fast-paced and rewarding environment that is dedicated to our members!
CoVantage invests in our team members! The pay for this role is $18.00 - $30.79 per hour. Your starting pay rate will be based on your related experience and qualifications. Benefits include a 401k employer match of up to 200%, a bonus of annual salary up to 4%, a generous employer HSA contribution, and paid time off for community service.
Job Duties
- Field phone calls, voicemails, e-mails, and online messages.
- Assist online, mobile, and phone banking users with passwords, bill pay, deposits, and more.
- Deliver exceptional service while building strong member relationships.
- Refer members to other credit union products and services when appropriate.
- Provide efficient and professional service to members.
- Maintain member confidentiality.
This role follows a rotating schedule, covering Monday through Friday from 7 a.m. to 7p.m., with multiple Saturday shifts each month from 8:30 a.m. to 12 p.m.
Qualifications
- A high school diploma or equivalent.
- Bilingual fluency preferred, but not required.
- Have experience working in a service or sales related capacity.
- Have strong written and verbal communication skills and ability to work with a wide variety of people on a daily basis.
- Have ability to be organized, efficient, and accurate in a fast-paced work environment.
- Proficient with Microsoft Office and Windows Software programs.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- High school diploma or equivalent
- Experience in service or sales
- Strong written and verbal communication skills
- Organized and efficient in a fast-paced environment
- Proficient with Microsoft Office and Windows Software
- Bilingual fluency
CoVantage Credit Union Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CoVantage Credit Union and has not been reviewed or approved by CoVantage Credit Union.
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Retirement Support — A very strong employer 401(k) match begins shortly after hire, materially boosting long‑term savings. This stands out as a core component of total rewards.
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Strong & Reliable Incentives — Annual incentive opportunities tied to company and individual outcomes add meaningful upside to cash compensation. The program is consistently highlighted as part of the package.
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Leave & Time Off Breadth — Paid vacation, sick time, holidays, a birthday day, and paid volunteer time create a broad time‑off offering. These predictable days off complement core pay elements.
CoVantage Credit Union Insights
What We Do
Our mission is to welcome all regardless of wealth; provide outstanding value and exceptional service; work with members experiencing financial challenge; and remain financially strong. CoVantage Credit Union came into business in 1953. From the beginning, CoVantage has been member-owned and operated, with a philosophy of doing business for "people-not-profit" that still holds true today. Over the years, we’ve grown significantly, with over 500 employees in 24 locations serving 180,000+ members! Our culture sets us apart from the rest. We start by hiring the best people and present them with exciting challenges and growth opportunities. Our employees go beyond handling financial matters. They give back to our Wisconsin and upper Michigan charter-area communities by promoting financial literacy to students and adults, and by volunteering for civic groups, school events, and more. Employees are eligible for bonus pay of 4% or more per year based on role. The bonus is based on wages paid from Jan. 1 through Dec. 31 of the previous year. The percentage received is based on the overall financial performance of CoVantage and individual employee performance. Eligible employees can participate in health and dental insurance. There are three different health insurance options to choose from, along with Health Savings Account and Flexible Spending Account options that potentially include generous employer contributions! Additional benefits include: -A generous 401(k) employer match of up to 200% -Paid vacation plus paid sick leave every year for eligible employees -Paid holidays and your birthday off with pay -Plus, paid time off to volunteer in your community! If this sounds like an organization you would be proud to work for, we want you. We'll give you a chance to grow and an opportunity to serve. To learn more, visit www.covantagecu.org/careers.
