ONSITE Traffic Monitoring Operator/Call Center - Indianapolis, IN

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of nearly 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is actively seeking a productive, flexible, and highly talented Traffic Management Center Operator for immediate employment in Indianapolis, IN. - NOT A REMOTE OPPORTUNITY.

This is full-time position. The applicant can establish a career in operations and customer service, specific to a fast paced, technology driven work environment.

The TMC Operator assists INDOT operations. The operator disseminates information verbally and electronically regarding active incidents, such as stranded motorist, crashes, etc., to INDOT’s Hoosier Helper Freeway Service Patrol. Work within a Traffic Management Center also includes, but not limited to,

• Monitoring CCTV traffic cameras, radio communications with INDOT personnel and other emergency responding agencies using 10 codes, incident identification and response call-out, customer service representative, and implementing required traffic control and other associated warning devices to advise the public of incidents and events impacting traffic flow.
• Operators are responsible for the quality, accuracy and timeliness of all information disseminated.
• Operators maintain contact with Indiana State Police (ISP) Dispatch and other emergency responders, communicate and coordinate incident and road blocking information with INDOT maintenance and district staff as needed, provides other appropriate response agencies of scene details, provides information to motorists by displaying traveler information messages on Dynamic Message Boards (DMS), and provides overall information to verify and update information regarding ongoing incidents, associated backup/traffic delays and estimated clearance times.
• Operators assist the general public by correctly inputting data into INDOT’s Global Events Manager (GEM) and CARS database for incidents, construction, and maintenance activities impacting traffic flow to generate events in web applications.
• Review all events, signs, and traveler information for accuracy.
• Operators assess large volumes of data (both static and real-time) from a wide variety of sources to detect possible roadway incidents.
• They monitor road sensor data and confirm the data using CCTV video.
• Effective communication is an important part of this process as operators maintain telephone and/or radio communications with incident responders, DOT field personnel and other public and private agencies.
• Once assessment is complete, operators determine the facts and severity of traffic incidents and prepares the information for dissemination to the motoring public.

Qualifications

Minimum Requirements:

• High school diploma or GED equivalent is required.
• Must pass a State and Federal criminal history/security background check.
• Must pass a pre-employment drug screen.
• Ability and Flexibility to work a variety of shifts.
• Constantly operate a computer and other monitoring equipment.
• Must be able to remain in a stationary position for long periods of time monitoring Intelligent Transportation Systems such CCTV camera displays, meters, law enforcement radio broadcasts, answering/responding to calls and communicating to other staff or partner agencies.
  

Preferred Qualifications:

• Previous experience as a transportation Traffic Management Center Operator/Dispatcher a plus, but not a requirement
• Ability to synthesize information from multiple inputs, including automated road sensor data, 2-way radios, CCTV traffic cameras, and computer databases.
• Knowledge of personal computers and software.
• Knowledge of or ability to learn Indiana roadways.
• Ability to work calmly and accurately under intense pressure
• Able to multitask under intense pressure
• Able to communicate across various levels of management

Additional Information

All your information will be kept confidential according to EEO guidelines.

• Sponsorship opportunities for US Employment Authorization is not available for this position.
• Relocation Benefits are not available for this position.

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About AECOM

AECOM is proud to offer a comprehensive benefits program to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absence, voluntary benefits, perks, U.S. and global well-being programs, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Freedom to Grow in a World of Opportunity 

You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

All your information will be kept confidential according to EEO guidelines.