EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
THE OPPORTUNITY
As part of our diverse team based in Adelaide, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.
As our Onsite Technical Support, you will provide a single point of contact for customers and users, delivering second-level technical support, guidance, and timely restoration of normal service. You’ll also assist with the setup and delivery of new services, ensuring a seamless experience for our users.
This role operates in a fast-paced, customer centric environment where flexibility, strong communication, and effective time management are essential. You’ll balance multiple competing priorities while maintaining a focus on service quality and responsiveness.
This will be a permanent, full-time position based in the Adelaide office.
YOUR RESPONSIBILITIES
Provide advanced second-level support for hardware, software, network, and application issues, ensuring timely incident resolution and minimal disruption.
Manage user accounts, system imaging, and software deployment while maintaining up-to-date hardware and software inventories.
Troubleshoot and resolve complex technical issues, escalating to the correct resolver groups when necessary.
Support network and mobile device management (MDM), VPN troubleshooting, and adherence to IT security standards.
Maintain accurate documentation, update knowledge base articles, and analyse ticket trends to identify recurring issues.
Assist with user onboarding, training, and mentoring of Level 1 staff to build team capability and consistency.
ABOUT YOU
2-3 years hands-on experience in a similar IT support or technical role within a fast-paced environment.
Full Australian working rights without restriction.
Strong technical knowledge of desktop hardware, Windows 11, Linux endpoints, Microsoft 365, VPN, MFA, printers, and mobile devices.
Skilled in troubleshooting, remote access, and system administration using tools such as Active Directory, SCCM, Entra ID, and MDM solutions.
Experienced in user provisioning, device setup, SOE management, and imaging, with the ability to liaise effectively with vendors and stakeholders.
Excellent communication, multitasking, and customer service skills, with a structured and organised approach to resolving technical issues.
ITIL v4 certification essential; additional qualifications such as Microsoft 365 Administration highly regarded.
WHAT WE OFFER
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including:
A diverse and collaborative team culture like no other
Flexibility to work from home to support work/life balance
A corporate wellbeing program with discounted health insurance and gym membership
Generous discounts from over 350 retailers through our RewardsHub program
Comprehensive learning and development opportunities to help you reach your full potential
Access to support and counselling services with work or personal matters, through our Employee Assistance Program
Companywide events to stay connected and celebrate success
Entitlement to annual company incentive scheme + salary reviews
Up to 16 weeks paid parental leave, plus super
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.
Skills Required
- Minimum 3 years' hands-on experience in a similar IT support or technical role
- Strong technical knowledge of desktop hardware, Windows 11, Linux endpoints, Microsoft 365, VPN, MFA, printers, and mobile devices
- ITIL v4 certification
- Additional qualifications such as CompTIA A+ or Microsoft 365 Administration
EML Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about EML Group and has not been reviewed or approved by EML Group.
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Flexible Benefits — Hybrid work and rostered‑day‑off arrangements (such as a 9‑day fortnight or monthly RDO) provide meaningful schedule flexibility. These options can help balance high‑pressure roles with predictable time away from daily duties.
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Parental & Family Support — Paid parental leave for primary and secondary carers and family‑oriented initiatives signal concrete support for caregivers. Some materials also reference superannuation coverage alongside parental leave.
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Wellbeing & Lifestyle Benefits — Employee wellbeing is supported through EAP and internal care programs, discounted private health insurance and gyms, flu shots, and retailer discount programs. These offerings broaden total rewards beyond base pay.
EML Group Insights
What We Do
At EML we take great pride in helping people get their lives back after a workplace injury. Since our foundation in 1910 the EML Group have maintained a singular vision; to dedicate our services to improving work health and safety for the benefit of our members, workers and the broader community which we support. Today, we have over 4,000 specialists working in partnership with businesses, injured workers and government schemes across Australia, helping to make a difference. We are Australia’s largest provider of claims management services for self-insurers and focus on providing tailored injury prevention and return to work support. We have helped well over 350,000 injured workers get their lives back
