We are seeking for a talented individual to join our Onsite Technical Support Team. The position is based off Tokyo, Japan.
部署概要：
オンサイト・テクニカルサポートチームは、当社グループの社員へのITサポートを提供しています。PC、ハードウェア、ソフトウェア、モビリティ関連テクノロジーの保守・トラブルシューティングを行い、インシデントやサービスリクエストに迅速に対応します。また、国内外の社内エンジニアリングチームやその他テクニカルチームと緊密に連携し、デバイスやシステムの問題を予防的に特定・解決するとともに、社員が当社のテクノロジーを最大限に活用できるよう支援しています。
What we will count on you to:
- 対面、電話、Zoomなどのデジタルチャネルを通じて、社員に対する迅速かつ適切なテクニカルサポートを提供する。
- PC、ハードウェア、ソフトウェア、モビリティ関連テクノロジーの構築、設定、保守、トラブルシューティング、再設定および修理を行う。
- 社内インシデント管理システムにインシデントやサービスリクエストを正確に記録・管理し、必要な文書化とフォローアップを行う。
- 問題の緊急度に応じて適切にエスカレーションし、担当チームへの円滑な引き継ぎを実施するとともに、解決・クローズまで進捗を管理する。
- エンジニアリングチームやサポートチームと連携し、リスクのあるデバイスやシステムの予防的な改善、ナレッジ共有、プロジェクト支援を行う。（緊急時には週末・時間外対応を行う場合がある。）
What you need to have:
- ハードウェア、ソフトウェア、PC、モバイルまたはモビリティ関連テクノロジーに関するテクニカルサポートおよびトラブルシューティングの経験。
- インシデントの管理、優先順位付け、エスカレーション、正確な記録、対応完了までのフォローアップに関するスキル。
- 複数のチャネルを通じて社員をサポートできる、優れたコミュニケーション能力とカスタマーサービス能力。
- ハイブリッド環境で業務を遂行し、組織内のテクニカルチームと効果的に連携できる能力。
- 必要に応じて、週末・時間外対応および出張が可能であること。
What makes you stand out:
- Nexthinkまたはその他のエンドポイントのパフォーマンス監視・管理ツールの使用経験。
- デバイスやシステムの問題を予防的に特定し、改善・解決した経験。
- ユーザートレーニング、ナレッジ共有セッション、またはテクノロジー活用支援の経験。
- テクニカルプロジェクトへの参画または業務プロセス改善の経験。
- ITサービスマネジメントの実務およびエンタープライズテクノロジー環境に関する知識。
Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
Skills Required
- Experience providing technical support and troubleshooting for hardware, software, PCs, mobile devices, or mobility technologies.
- Ability to manage, prioritize, escalate, document, and follow up on incidents through resolution.
- Strong communication and customer service skills across multiple support channels.
- Ability to work in a hybrid environment and collaborate effectively with technical teams.
- Availability for weekend and after-hours support when needed.
- Ability to travel when necessary.
- Experience using Nexthink or other endpoint performance monitoring and management tools.
- Experience proactively identifying and resolving device or system issues.
- Experience delivering user training or knowledge-sharing sessions.
- Experience participating in technical projects or improving business processes.
- Practical IT service management and enterprise technology knowledge.
Marsh McLennan Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Marsh McLennan and has not been reviewed or approved by Marsh McLennan.
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Leave & Time Off Breadth — Leave offerings are described as generous, including sizable PTO, paid holidays, paid sick days, and additional time off such as paid volunteer time and “Summer days.” These time-off benefits are portrayed as a standout part of the overall rewards package.
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Healthcare Strength — Healthcare coverage is characterized as comprehensive, spanning medical, dental, and vision options, with additional supports like disability and life insurance and access to mental health resources and an EAP. The breadth of plan options is positioned as a core strength of the benefits package.
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Retirement Support — Retirement benefits are framed as solid, with 401(k) programs and employer matching frequently highlighted alongside other financial programs. Stock purchase options are also referenced as an additional wealth-building component of the total rewards mix.
Marsh McLennan Insights
What We Do
Marsh McLennan (NYSE: MMC) brings together nearly 78,000 experts in risk, strategy, and people across Marsh, Guy Carpenter, Mercer, and Oliver Wyman, serving clients in over 130 countries. Marsh enables enterprise worldwide by helping clients manage risks, transforming uncertainty into opportunity. Guy Carpenter helps clients grow profitably with reinsurance broking expertise, advisory services, and advanced analytics. Mercer helps organizations advance the health, wealth, and careers of their most vital asset — their people. Oliver Wyman’s expertise in strategy, operations, risk, and organization transformation changes what is possible for our clients, their industries, and society. Together, we combine a unique range of capabilities to help our clients solve problems, seize opportunities, and build lasting success in increasingly complex operating environments.
