Ready to Empower Global IT Support? Join Telenor as an Onsite Support Specialist!
At Telenor Shared Services (TSS), we thrive in an international environment with over 400 colleagues spread across Pakistan, Portugal, Denmark, Sweden, Finland, and Norway.
Our leadership culture is built on trust and autonomy. Using the Tight-Loose-Tight methodology, we focus on clear goals and outcomes—giving you the freedom to find the best way forward using your own professional expertise.
We’re now looking for an Onsite Support Specialist to join our Enterprise IT team in Oslo. If you're driven by problem-solving, passionate about helping others with digital tools, and excited to work in a global, fast-paced tech environment, this opportunity is for you.
What will you work on?
As part of the Onsite Support, Process & Tools team, you’ll play a key role in delivering high-quality IT services to employees, consultants, and executives across Telenor’s global operations. Your day-to-day responsibilities will include:
- Acting as the first point of contact for IT issues related to End User Computing, O365, and workplace services.
- Troubleshooting hardware, software, VPN, network, and printing issues.
- Supporting device onboarding and offboarding, as well as local deployments using MDT and Autopilot/Intune MDM.
- Guiding users through problems and escalating unresolved issues appropriately.
- Assisting with asset and software inventory, and contributing to knowledge documentation.
- Supporting and training users on software, tools, and best practices.
- Collaborating with internal teams including security, infrastructure, and service desk.
- Contributing to continual improvement and project-based activities across our service landscape.
Who are we looking for?
You’re someone who’s solution-oriented, thrives on direct interaction, and understands the importance of timely support. To succeed in this role, you should have:
- 1–2 years of corporate IT support experience in a large enterprise setting.
- Strong knowledge of Windows 11, macOS, O365, Intune, and endpoint management.
- Basic understanding of networking, information security, and remote support tools.
- Familiarity with ITSM tools (e.g., ServiceNow) and service processes.
- Ability to communicate technical topics to non-technical users clearly and professionally.
- Proficiency in English and Norwegian (both written and spoken).
Bonus if you know about SCCM, Azure AD, or Group Policy, but not mandatory.
Why join us?
- Be part of a global enterprise-level IT operation with a meaningful mission.
- Gain hands-on exposure to a wide range of systems and tools.
- Work in a role where your support directly impacts colleagues and business continuity.
- Collaborate in a high-trust, low-bureaucracy culture.
- Receive competitive salary and benefits:
- Work phone & subscription
- Home broadband
- Additional perks like training, sports clubs, and more.
Required Information
Application deadline: 28.07.2025
Place of work: Onsite in Oslo
Security clearance: Authorization Level B and background check required
For more info, contact: Esko Uusitalo, Team Lead | Enterprise IT - Onsite Support, Process & Tools, EUS, +358440444778
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What We Do
EMPOWERING SOCIETIES. CONNECTING YOU TO WHAT MATTERS MOST.
Telenor Group is a leading telecommunications company across the Nordics and Asia with 158 million subscribers and annual sales of around NOK 99 billions (2022).
We are committed to responsible business conduct and driven by the ambition of empowering societies. Connectivity has been Telenor’s domain for more than 165 years, and our purpose is to connect our customers to what matters most.
We have four behaviours that guide the way we work:
• Always Explore. We believe growth comes from learning every day. We’re curious and we dare to challenge, test, fail fast and pivot.
• Create together. We believe diverse teams find better solutions. We seek different perspectives, share, involve and help each other succeed.
• Keep promises. We believe that trust is key in all our relationships. We take ownership and pride in delivering with precision and integrity.
• Be respectful. We believe in the unique human ability to understand what matters for people. We meet everyone at eye level, listen and show that we care.
Telenor is listed at Oslo Stock Exchange under the ticker TEL. For more information, please visit www.telenor.com.
