Onsite Support Representative

Job Title:

Onsite Support Representative

Job Description

We're Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled. We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers:
Challenge Conventions
Deliver outcomes unimagined
Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you. In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
We're a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.
#LI-Onsite

Summary:

We are looking for someone to join our team who will focus on onsite support. You will be required to be onsite in San Jose, Heredia in our office 5 days a week. Previous background working in operations support is a must.

Main Responsibilities

• Responsible for professional and technical work related to the operation and support of the Workplace Technology Service and related components.
• The individual will work in partnership with the IT Infrastructure Service Organization.
• This is an intermediate service supporting role primarily responsible for the operational and transitional tasks and duties which support the Workplace Technology service implementations.
• Workplace Technology services could include but are not limited to desktops, laptops, mobile/smart devices, print, conference room technology and end point telephony, etc

Technologies

• Windows Operate System, MS O365, SNOW, minor repairs to computers, hardware installation

Qualifications:

• Must speak, write and read English
• Ability to understand the business needs and deliver prompt, efficient, and quality service to the business
• Anticipate, identify and meet end-user needs to drive outward results
• Ensures quality standards are met
• Convey complex and technical issues to diverse audiences, orally and in writing, in a manner that is easily understood
• Actively listens to peer feedback
• Strong analytics background
• Ability to problem solve
• Act decisively and swiftly to identify problems and drives towards solutions while taking accountability for outcomes

#ConcentrixCatalyst

Location:

CRI Work-at-Home

Language Requirements:

Time Type:

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