Onsite IT Customer Services Rep

Job Description:

Role Overview

We are seeking a highly skilled Onsite IT Customer Services Rep. to join our team. The successful candidate will provide essential support, handling a wide range of hardware and software issues, including support for desktops, laptops, windows, and various peripheral devices. This role requires a proactive individual with more than 3 years’ experience in deskside IT support.

This is a full-time on-site permanent position working 37.5-hours per week, Monday - Friday between the hours of 07:00 - 19:00 based at our London location.

Key Responsibilities

• Manage and resolve tickets using ServiceNow, ensuring timely and effective solutions to IT issues in line with SLA’s

• Provision of Corporate mobile phones 

• Bring Your Own Device Support 

• New user device and usage overview / familiarisation

• Provision of Technical advice  

• On Site Software Support: Problem diagnosis and resolution of software functionality 

• Loan Laptop Request Fulfilment 

• Audio Visual meeting room support 

• Support to Assistive Technology users. 

• Mobile phone services (incl. SIM management) are provided, and updates are carried out on the service provider’s administrative portal.  

• Provide group training on use of FCA issued IT assets when required by FCA. 

• Loan, Duplicate devices. 

• Multi Factor Authentication 

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.