Onsite Support Engineer L1.5 SP

Join Excis – A Global Leader in IT Support & Infrastructure Services!

At Excis, we deliver world-class IT support solutions to enterprise clients across the globe. With operations in 190+ countries, 6,000+ engineers, and 200+ enterprise clients, we are committed to innovation, collaboration, and exceptional customer service.

We're looking for a Field Service Engineer (Desktop Support) to join our team in Barcelona, Spain. If you're passionate about IT support, enjoy solving technical challenges, and thrive in a fast-paced enterprise environment, we'd love to hear from you!

• Operations in 190+ countries
  
• 6,000+ IT Engineers worldwide
  
• Trusted by 200+ Enterprise Clients
  
• Career growth in a global IT organization
  
• Collaborative and supportive work environment
  

• Deliver high-quality onsite and remote IT support for end users across assigned locations.
  
• Provide first-line helpdesk and desktop support for hardware, software, and network-related issues.
  
• Perform desktop lifecycle activities including imaging, deployment, configuration, troubleshooting, and hardware replacement.
  
• Diagnose and resolve technical issues using appropriate diagnostic tools and knowledge base documentation.
  
• Manage user administration activities including Active Directory account management and access support.
  
• Support and maintain local IT infrastructure, including:
  • Windows workstations
    
  • Servers
    
  • Printers
    
  • LAN/WAN connectivity
    
  • Basic network components
    
• Support mobile devices running iOS and Android.
  
• Conduct regular meeting room and AV equipment health checks to ensure operational readiness.
  
• Coordinate with internal engineering teams and external vendors for deployments, upgrades, migrations, and technical implementations.
  
• Act as the primary Point of Contact (POC) for local IT support.
  
• Ensure all incidents and service requests are logged, tracked, and resolved within SLA using ServiceNow or equivalent ITSM tools.
  
• Assist with IT asset management, inventory tracking, stock control, and documentation.
  
• Prepare inventory and asset reports, including trend analysis for recurring hardware failures.
  
• Provide support to nearby locations when required.
  
• Follow company security policies, operational procedures, and best practices.
  

• Minimum 2+ years of experience in Desktop Support, IT Support, or Field Services.
  
• Fluency in Spanish and English (spoken and written) is mandatory.
  
• Strong customer service and communication skills.
  
• Hands-on experience with:
  • Windows 10/11
    
  • Active Directory
    
  • ServiceNow or similar ITSM tools
    
  • Desktop/laptop deployment and imaging
    
  • Hardware troubleshooting and replacement
    
  • Mobile device support (iOS & Android)
    
  • Basic networking and server support
    
  • Meeting room technologies and AV equipment
    
• Experience performing warranty hardware repairs for HP, Dell, or Lenovo devices is an advantage.
  
• Strong troubleshooting and analytical skills.
  
• Ability to work independently while managing multiple priorities.
  
• Flexible to travel to nearby customer locations when required.
  
• Knowledge of Microsoft Office applications and endpoint security solutions.
  
• Experience with ITIL processes, enterprise environments, or application support is a plus.
  

At Excis, your expertise makes a real impact. You'll join a dynamic global team where you'll work with cutting-edge technologies while supporting enterprise clients worldwide.

We offer:

• Competitive compensation
  
• Global career opportunities
  
• Professional development and continuous learning
  
• Collaborative international work environment
  
• Exposure to enterprise IT infrastructure and modern workplace technologies
  
• Opportunity to grow with one of the world's leading IT support organizations
  

If you're a customer-focused IT professional looking to grow your career with a global technology company, apply today and become part of the Excis team in Barcelona, Spain.

Excis – Delivering IT Excellence Worldwide.