Onsite Services Manager

EXCITED TO GROW YOUR CAREER? WE’RE GLAD YOU’RE HERE!​

Convention Data Services (CDS - Now a part of Maritz) is the trusted partner in the live events industry for conference event registration, business intelligence, and lead management servicing top show organizers worldwide.
As part of the event services team, we all have our roles to play. Some team members manage daily client relations, others act as project managers. As a Events Onsite Services Manager, you will play an integral role in the planning process going into the onsite registration experience. You will be responsible for the successful execution of the event. It is a companywide team effort to get our events planned and built and this team takes our customers across the finish line. It’s a great sense of accomplishment! Sounds great, doesn’t it?

Essential Functions

• Act as client point of contact for all onsite registration and lead retrieval services during event lifecycle.
• Serve as onsite services team lead for assigned events.
• Collaborate and coordinate onsite logistics and processes with event team prior to the event.
• Implement the event procedures, policies, terms, and conditions. 
• Responsible for the preparation/training and supervision of the CDS onsite staff.
• Inventory, install, test, operate and maintain all equipment onsite. 
• Oversee implementation of all registration and lead retrieval products and services.
• Train and manage all staff working with products & services.  Including, but not limited to temporary staff, volunteers, show management and security staff.
• Act as the liaison to exhibitors to troubleshoot LR services and provide support as needed.
• Provide reports as required by client and event needs.
• Coordinate tear down, pack and ship equipment. 
• Complete necessary documentation.
• Extensive travel is required.
• Other duties as assigned by the Manager of Onsite Operations.

Essential Show Team Functions

• Responsible for the Onsite Meeting three weeks prior to the event.
• Maintain maximum awareness of all aspects of the event planning and logistic process for assigned events. 
• Plan and develop the onsite registration and lead retrieval process working with Account Executive, Web Developers and Registration Manager on floor plans, equipment requirements, internet requirements and staffing.

• Review and verify the final onsite operations plan.  Confirm the equipment, shipping, floor plan, staffing and material requirements.
• Produce onsite analysis and provide post-show feedback, including suggestions for improvement.  Works the Account Executive on the post-show wrap-up.

Required Skills

To perform this job successfully, you must be able to work as part of a team, sometimes as a team lead and other times as team support. Must be able to work with minimal direct supervision.  Excellent interpersonal, oral, and written communication skills and the ability to handle stressful situations and changing priorities are required. Superior customer service skills and the ability to interact with clients, onsite staffing, and the public are a must. The technical ability to set up the onsite registration network and perform onsite equipment repairs and software fixes, and O365 experience, is required.

Physical Requirements

• Must be able to sit or stand for extended periods of time; must be able to set up and use computer and networking equipment, running cables, and installing peripheral devices.
• Must be able to think analytically, concentrate on tasks and remember details.
• Must be able to lift 50lbs., push, pull and move up to 100lbs on wheels.; must be able to stoop, bend, kneel and work on your knees.

Education/Certification

Bachelor's degree desired or equivalent industry experience. 

DISCLAIMER: This job description is designed to indicate the general nature and level of work performed by associates within this classification.  It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job 

Maritz offers a comprehensive benefits package for full-time employees including medical, dental, vision, life insurance, disability, 401k, tuition reimbursement, paid time off, and more! Part-time employees may qualify for medical, 401k, and paid time off depending on total hours worked. View all details at www.MaritzBenefits.com.

Maritz will only employ applicants who have authorization to work permanently in the U.S. This is not a position for which sponsorship will be provided. Those who need sponsorship for work authorization now or in the future are not eligible for hire. No calls or agencies please.

Maritz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by calling 1-636-827-1650 or by sending an email to [email protected].