Onsite Services Coordinator

Overview

As a Dispatch Coordinator, you are the vital link ensuring seamless collaboration between our dedicated field technicians and our valued customers. With your proactive approach and commitment to excellence, you will be pivotal in driving outstanding service outcomes. This role is perfect for someone who thrives in a fast-paced environment and is passionate about making a tangible impact every day.

Responsibilities

• Proactively respond to incoming communications related to scheduling, including emails, calls, and system tickets.
• Conduct outbound communication to arrange appointments, address complex issues, and fulfill additional coordination tasks.
• Liaise between customers, internal teams, and resellers to synchronize appointments with availability.
• Diligently update internal databases and schedule appointments for technician support.
• Efficiently process technician requests, ensuring appropriate assignment for each appointment.
• Vigilantly manage ongoing work orders, guaranteeing timely closure and quality service.
• Review and validate deliverables from technicians, ensuring complete satisfaction with the work performed.
• Negotiate and approve payment rates for additional technician services, maintaining budget control.
• Accurately track and issue billing to merchants based on technician services rendered.
• Embrace and adapt to various other duties as the dynamic role evolves.

Qualifications

• Exceptional written and verbal communication skills, adept in email, phone, and office software (Microsoft Word, Excel, Google Docs).
• Self-motivated individual with a knack for multitasking in a dynamic environment.
• Strong interpersonal skills, capable of building effective relationships.
• Keen interest in working in a constantly evolving setting.
• Hospitality or service-oriented background highly regarded.
• An Associate or Bachelor’s Degree, or technical certifications are advantageous.
• Experience in a help desk role is a valuable addition.