Staples is business to business. You’re what binds us together.
While you may know Staples as the world’s leading office supply company, Staples Promotional Products – a division of Staples – is a national leader in the promotional products industry. At Staples Promotional Products, we help customers build brand love through customized merchandise solutions that create lasting impact. Join our team and be part of a dynamic, customer-focused environment where your work directly enhances the customer experience.
What you will be doing:
- Deliver exceptional customer service within an onsite company store located at Nvidia, Santa Clara, CA
- Process sales transactions, returns, and exchanges accurately using POS systems
- Receive and verify incoming shipments, ensuring product accuracy within the system
- Maintain inventory accuracy through cycle counts and discrepancy resolution
- Monitor and balance daily cash flow, reconcile POS systems, and complete required bank deposits
- Maintain a clean, organized, and well-stocked sales floor and backroom
- Support store operations including opening/closing, phone sales, and customer inquiries
- Operate in a fast-paced environment, including standing for extended periods and handling physical inventory (lifting 25+ lbs, ladder use, pallet breakdown)
- What You Bring to the Table:
- Exceptional customer service mindset with a passion for helping customers
- Strong verbal and written communication skills
- High attention to detail and strong organizational skills
- Ability to multitask effectively in a fast-paced retail environment
- Comfort working with POS systems, inventory tools, and standard business software
What’s needed: Basic Qualifications:
- 1+ years of related experience (1–2 years preferred)
- 1+ year of retail experience
- Proficiency in Microsoft Office (Word, Excel, Outlook) and general computer skills
Preferred Qualifications:
- Previous experience in onsite retail, onsite customer service, or company store environments
We Offer:
- Inclusive culture with associate-led Business Resource Groups
- Flexible PTO (14 days) and Holiday Schedule (7 observed paid holidays)
- Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness
Skills Required
- 1+ years of related experience
- 1+ year of retail experience
- Proficiency in Microsoft Office (Word, Excel, Outlook) and general computer skills
- Comfort working with POS systems, inventory tools, and standard business software
- Exceptional customer service mindset
- Strong verbal and written communication skills
- High attention to detail and strong organizational skills
- Ability to multitask effectively in a fast-paced retail environment
- Ability to stand for extended periods and handle physical inventory (lifting 25+ lbs, ladder use, pallet breakdown)
- Previous experience in onsite retail, onsite customer service, or company store environments
Staples Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Staples and has not been reviewed or approved by Staples.
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Wellbeing & Lifestyle Benefits — Wellbeing offerings are described as broad, including wellness reimbursements, emotional support and coaching, legal services, identity theft protection, and pet insurance. Employee discounts and select on-site amenities are also positioned as meaningful add-ons beyond basic coverage.
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Leave & Time Off Breadth — Time-off provisions are presented as relatively expansive, including paid time off, company-recognized holidays, and a personal or flexible holiday option. Vacation that grows with tenure and PTO flexibility are highlighted as valued elements.
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Inclusive Benefits Coverage — Healthcare benefits explicitly include gender-affirming care alongside medical, dental, and vision coverage. Family and caregiver programs also include support that references LGBTQ+ considerations and broader life-stage needs.
Staples Insights
What We Do
For nearly 40 years, Staples has been a trusted leader in delivering end-to-end workplace solutions for consumers and businesses of all sizes across a broad range of industries. The company provides a comprehensive portfolio of products, strategic solutions, and services including print and marketing, shipping, technology, and travel. Its specialized assortment includes high-quality office supplies, janitorial products, technology, furniture, and breakroom essentials, all supported by best-in-class supply chain capabilities and a dedicated team of experts committed to making the workday easier. Headquartered near Boston, Massachusetts, Staples operates throughout North America via direct B2B sales, e-commerce, and more than 900 retail stores. To learn more, visit your local U.S. Staples store, download the Staples app, explore Staples.com or StaplesBusiness.com, or follow @Staples on social media.
