Onsite Manager (Nashville)

| Nashville, TN, USA | Hybrid
Employer Provided Salary: 58,000-86,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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We are Indeed Flex. We Help People Get Jobs. Right now, we’re hiring!

The current staffing model is broken, with low wages and limited opportunities. As flexible work continues to grow, we’re taking a radically different approach: providing job seekers with control, ownership, and choice so employees can find the working patterns and scenarios to suit their lifestyles. In doing so, we aim to revolutionize the industry.

After demonstrating our approach throughout the UK under the Syft brand, we were acquired by Indeed.com in 2019, and we rebranded to Indeed Flex in 2020. With continued independence and phenomenal levels of support we’ve been able to accelerate our mission as we expand throughout the US as well as the UK. Fast growth creates tremendous opportunities - come and join a team of inquisitive, passionate, and driven individuals helping each other grow and building something meaningful!

Main Purpose

The primary purpose of this position is to work primarily at a customer’s location and to be responsible for all staffing-related functions required. Onsite Managers are assigned to accounts with a separate P&L statement from a hub.  The onsite account may perform recruiting functions at the customer site or rely on support from a dedicated team working in a branch.  This role may also be responsible for leading and managing a team directly. The scope of the position may vary depending on the customer and the size of the account.

Responsibilities & Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities and duties of the position.

  • Build and maintain good relationships at all levels of the customer’s organization and deliver exceptional service by handling all customer service inquiries, concerns, and issues and ensuring consistent quality.
  • Works with the customer’s team to coordinate and forecast staffing requirements.
  • Developing and executing effective recruiting strategies that deliver the applicant flow and hiring results to meet and exceed fill rate and on-time fill rate goals.
  • Facilitate new hire orientations and pre-training with temporary staffing employees for proper transition to the assignment.
  • May lead and direct a dedicated recruiting team based on the size and model of the account.
  • Manage and oversee daily timekeeping process and reconciliation of time to ensure payroll and invoice accuracy. 
  • Perform quality control functions to ensure the customer is satisfied across all levels of the organization.
  • Complete daily, weekly, and monthly reporting on key performance indicators and use the information to communicate with the customer and identify areas for improvement.
  • Counsels temporary employees relative to attendance, productivity, and overall job performance
  • Maintain compliance with operations, systems, and employee records.  Ensure compliance with the contract between the customer and Indeed Flex for background checks, drug screening, billing, and any other terms outlined in the agreement.
  • Ensure accurate and timely information about the account and assigned temporary employees are entered into the operating system.  Maintain customer information relative to specific on-site accounts in the system.
  • Perform quality evaluations on temporary employees.
  • Participate in the customer’s safety program and verify that employees follow safety policies and PPE requirements. Accident review, investigations, and report of injury with the safety department as needed.
  • Implement employee programs and activities to improve KPI performance, such as absenteeism and turnover. 
  • May manage Profit and Loss statement financial responsibilities.
  • Assist in the coordination and selection of secondary vendors.
  • Communicate regularly on account status.
  • Manage all master vendor activities, including payroll, invoicing, and aging. 
  • Complete measurement and reporting every week, including analyzing key performance indicator measurements and identifying opportunities for improvement.
  • Complete and facilitate partnership review meetings with the customer and Indeed Flex team every quarter, ensuring quality and continuous improvement.
  • Participate in the customer’s meetings as appropriate to stay informed of the operations.
  • May manage, lead, and direct an on-site team depending on the size and scope of the account.
  • Participate in team off-site recruiting activities.
  • Perform miscellaneous duties as assigned.
Requirements
  • Seven years of business experience
  • Three years of previous work within a staffing company or in customer service
  • Two years of experience supervising 150 employees or more in a metric-driven environment
  • Financial management
  • Technical Capacity
  • Ethical Conduct
  • Ability to be objective
  • Detail-oriented
  • Enthusiastic demeanor
  • Commitment to continuous improvement
  • Excellent written and oral communication skills
  • Customer-service orientation
  • Intermediate skills in the use of Microsoft Office products (Word and Excel)
  • Proven, strong organizational skills.
  • An ability to effectively prioritize in a multi-task environment and work under pressure
  • Ability to motivate, coach, and constructively critique front-line administrative level employees and supervisory employees, as well as effectively interact with other managers and Company leadership
  • High level of technical acumen and proficiency to learn and utilize new software and technologies quickly to continuously evolve and improve our tech-driven advantage.
  • High analytical and critical thinking skills with a strong drive to investigate, analyze, and resolve simple and complex problems.
  • Strong organizational and time management skills to manage multiple priorities and meet conflicting deadlines with minimal direct supervision.
  • A commitment to driving the Indeed Flex mission: to help people get jobs instantly.
Benefits
  • $58,000 - $86,000 base 
  • Performance based bonus 
  • Medical, Dental, Vision, and 401K
  • Access to all Company & Employee Benefits
  • 25 days PTO (prorated) + Birthday Day Off
  • 8 Public Holidays 
  • Duvet days
  • Laptop ​+ WFH equipment​
  • Volunteer days
  • STIPs (Short Term Incentive Plan)
  • Regular team-building events 


You’ll fit right in at Indeed Flex if:

  • You’re a great communicator and highly collaborative. We’re best when we all pull in the same direction
  • You don’t mind doing the work, whatever it is - you can see the impact at the end, and you’re in it for the long haul
  • Data is your heart and soul - you know you need it to drive you in the right direction
  • You’re proactive and always willing to learn
  • You can navigate the ambiguity and high levels of autonomy in a scale-up environment - you know what we’re about, and you want to be a part of it.

We're an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • FluxLibraries
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • Ruby on RailsFrameworks
    • Vue.jsFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • CanvaDesign
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • Monday.comManagement
    • TrelloManagement
    • WordpressCMS
    • DocuSignCRM
    • SalesforceCRM
    • Google HangoutsCollaboration
    • SlackCollaboration
    • ZoomCollaboration
    • Monday.comProject Management

What are Indeed Flex Perks + Benefits

Indeed Flex Benefits Overview

25 Days Annual PTO (Prorated in 1st Year)
Paid Day Off on Your Birthday
8 Paid Company Holidays
Allotment of Annual Duvet Days
Paid Sick Leave
Paid Volunteer Time
Budget for Training & Development
Flexible Work - Hybrid and WFH Arrangements
Company Provided Technology & WFH Equipment
Access to All Company & Employee Benefits
Comprehensive Medical, Dental, & Vision Insurance
Health Savings Account
Flexible Spending Account
401k w/ Company Match
Employee Assistance Program
Employee Resource Groups
Eligibility for Sign-On Bonuses, Performance Bonuses, Retention Bonuses
Eligibility for Short-Term Incentive Plans (STIPs)

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave
Generous parental leave
Family medical leave
Vacation + Time Off
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Onsite office parking
Pet friendly
Onsite gym
Professional Development
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours

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