Location: Central London (Onsite, 5 days per week)
Salary: £35,000 per annum + benefits
Join Focus Group as our dedicated IT Technical Support Engineer for a key hospitality client in London. You'll be the face of our IT service, visiting multiple hospitality venues and providing hands-on technical support that keeps their operations running smoothly.
This is a customer-facing role where you'll own the technical relationship with one of our most important clients, providing 1st and 2nd line support across their London sites.
What You'll Do- Provide onsite, telephone, and remote IT support across multiple hospitality venues
- Manage and resolve support tickets, ensuring excellent customer service throughout
- Deploy and configure new equipment including desktops, laptops, and peripherals
- Troubleshoot issues across Office 365, Windows environments, networking, and wireless systems
- Conduct daily checks including backups and security monitoring
- Support project deployments and maintain best practice processes
- Build strong relationships with end users, remaining calm under pressure
Essential:
- Proven experience in an IT support role
- Strong technical knowledge of Windows Desktop (7, 8, 10, 11), Outlook, and Office 365
- Working knowledge of Active Directory, Exchange, Group Policy, DNS, and network domains
- Experience troubleshooting printers and general PC issues
- Excellent customer service skills with the ability to explain technical issues clearly
- Comfortable working autonomously and as part of a team
- Happy to travel between sites using public transport (paid for by the company)
Desirable:
- Experience with Mac OS X, Linux, and Android
- Knowledge of HP Aruba switches, Sonicwall firewalls, and ClearPass
- Familiarity with CCTV, door access systems, and hospitality IT infrastructure
- Understanding of networking, VOIP, and SQL
Focus Group is a rapidly growing MSP with over 1,300 talented people delivering innovative solutions across the UK. We're not your typical managed service provider - we're pushing boundaries and investing in cutting-edge technology to solve real business challenges.
As our Technical Support Engineer, you'll be empowered to own the success of service delivery to a major hospitality client. You'll work in dynamic, fast-paced environments where your technical expertise directly impacts daily operations and customer satisfaction.
This role offers genuine autonomy, daily variety across multiple sites, and the backing of a large, collaborative team when you need it. You'll build meaningful client relationships, develop your technical skills with exposure to diverse hospitality technology, and grow your career with an MSP that's going places.
Apply NowReady to take ownership of an exciting client account? Apply today to join our team.
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What We Do
Welcome to Focus Group. Established in 2003, we’re proud to be one of the UK’s leading independent providers of essential business technology. Here to take care of all your telecoms, IT and connectivity services. This means everything in one place, one point of contact and one bill to cover everything you need. SME or global enterprise business; public sector, service sector or charity…whatever your size, shape or service, we’ll take the time to get to know your business and deliver the technology to fit the bill. Our teams are experts in their field; passionate about finding the right solutions for you and committed to ensuring your business runs like clockwork. We’re by your side to keep your business phone system at the top of its game, your IT optimised, your data secure, your teams connected and your customers happy. At all times. Leaving you free to focus all your energy on the important stuff. Like growing your business. Telecoms | Mobile | Connectivity | IT solutions | Cyber security | Energy Let’s connect. Let’s grow.
