Join Our Team as an Onsite IT Support Engineer......
Job Title Onsite IT Support Engineer
Salary up to £35,000
Location Brighton (Onsite with a key client)
Are you passionate about delivering top-tier IT support and exceptional customer service? Do you thrive in a fast-paced, client-facing environment where your technical skills and problem-solving abilities make a real impact? If so, we want to hear from you!
About the Role
As an IT Onsite Technical Support Engineer, you’ll be the go-to expert for one of Focus Group’s key client accounts. You’ll provide 1st and 2nd line support across a range of technologies including Office 365, Windows Server, networking, and wireless systems. This is a hands-on, client-facing role where your ability to troubleshoot, communicate, and deliver results will shine.
What You’ll Be Doing
- Managing and resolving support tickets with efficiency and professionalism
- Providing desk-side, telephone, and remote support to end users
- Diagnosing and resolving technical issues across hardware, software, and networks
- Supporting project deployments and daily IT operations
- Ensuring client satisfaction through proactive communication and service excellence
What You Bring
Essential:
- Proven experience in IT support roles
- Strong knowledge of Windows Desktop (7–11), Office 365, Active Directory, DNS, and more
- Excellent communication and customer service skills
- Ability to work independently and as part of a team
- Full UK driving license (travel between sites required)
Desirable:
- Experience with Mac OS X, Linux, Android
- Familiarity with Veeam, Hyper-V, ESXi, HP Aruba, SonicWall, ClearPass
- Knowledge of SQL, VOIP, SANS, and advanced networking
Why Join Focus Group?
At Focus Group, we’re committed to delivering outstanding service and building strong client relationships. You’ll be part of a collaborative, forward-thinking team that values innovation, integrity, and continuous improvement.
Benefits
At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference to the future of our business.
We’re proud to have built an outstanding place to work where people thrive and are recognised for their achievements. We’re delighted to have been named one of the UK’s best 100 Companies to Work for 2021 and a British Private Equity & Venture Capital Association (BVCA) 2023 Vision Award Winner for London & South East for our commitment to culture and ESG.
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What We Do
Welcome to Focus Group. Established in 2003, we’re proud to be one of the UK’s leading independent providers of essential business technology. Here to take care of all your telecoms, IT and connectivity services. This means everything in one place, one point of contact and one bill to cover everything you need. SME or global enterprise business; public sector, service sector or charity…whatever your size, shape or service, we’ll take the time to get to know your business and deliver the technology to fit the bill. Our teams are experts in their field; passionate about finding the right solutions for you and committed to ensuring your business runs like clockwork. We’re by your side to keep your business phone system at the top of its game, your IT optimised, your data secure, your teams connected and your customers happy. At all times. Leaving you free to focus all your energy on the important stuff. Like growing your business. Telecoms | Mobile | Connectivity | IT solutions | Cyber security | Energy Let’s connect. Let’s grow.
