About Aspire
At Aspire Technology Solutions, we are a leading UK provider of managed IT, cyber security and modern workplace solutions. We deliver cyber security, cloud, connectivity, managed services and unified communications solutions that help organisations get more from their technology - driving innovation, improving efficiency and enabling faster growth. Through strong partnerships, we help our customers work smarter, operate more efficiently and achieve better business outcomes, consistently adding value along the way.
Our mission: To deliver technology like no other!
We look for dynamic individuals who embrace technology, think differently, collaborate as team players, and are driven by continuous improvement with a focus on great results for our customers.
About the role
Do you have a natural passion for IT and want to start your career with an award-winning managed services provider supporting customers across a range of sectors and industries?
This is an excellent opportunity to join our team as an Onsite IT Support Apprentice while undertaking a Level 3 IT Support Technician Apprenticeship.
We’re looking for an enthusiastic individual with a genuine interest in IT, a positive attitude and a willingness to learn, based at one of our customer sites in Whickham, Gateshead. You will be confident, friendly, and comfortable communicating with others, with a strong work ethic and a commitment to developing your skills.
In this role, you will deliver a high standard of customer service to our customers while gaining hands-on experience working with the latest IT technology systems.
You will communicate with customers via phone and email, using fault-finding tools to diagnose and resolve technical issues remotely.
Customer service is key to success in this role – living our values should be reflected in everything you do, ensuring our service delivery remains second to none.
What you will be doing
- Providing day-to-day IT support under the guidance of experienced team members, assisting with the diagnosis, troubleshooting and resolution of technical issues.
- Supporting the installation and configuration of software and applications across the business.
- Assisting with the setup and maintenance of bespoke software and operating systems.
- Supporting user account administration within Google Workspace and Microsoft 365.
- Assisting with basic network and infrastructure tasks, including hardware setup and routine maintenance.
- Learning how to work to Service Level Agreements (SLAs), managing support tickets and prioritising tasks effectively.
- Maintaining accurate records of incidents, requests and resolutions using the ticketing system.
- Following established IT procedures, policies and best practices while developing technical knowledge and professional skills.
You will suit the role if you have
- Excellent communication skills, both verbal and written.
- A keen interest in learning new IT technologies
- Positive and resilient attitude.
- Customer-focused.
- Personable and friendly.
- Well organised and takes the initiative.
- A logical approach to troubleshooting hardware and software issues.
- Good attention to detail.
Our values
We understand that you might not have all of the qualifications and experiences that we think are key to succeeding in this role therefore we provide continuous learning and development at Aspire which is at the heart of everything we do. As long as you are passionate, eager to learn and driven to be the best at what you do and live our values this role may be a fit for you.
At the heart of everything we do are our core values which guide how we work and grow together:
- Ambitious: We are driven by data to achieve the best results. We push ourselves to be our best and make an impact while delivering the best experience for customers and colleagues.
- Sincere: We do the right thing for our customers and colleagues. We are honest, provide independent advice and support each other as one team.
- Passionate: We love what we do. We take pride in our work and consistently deliver high-quality results.
- Innovative: We are bold and take action to develop creative solutions. We learn from mistakes and strive for continual improvement.
- Reliable: We collaborate to achieve the best results and ensure people can depend on us.
- Expert: We are technical experts who continue to learn and grow. We share knowledge and ensure customers achieve their ambitions through the right technology.
Salary
£17,000 per annum (depending on experience)
Benefits
Here at Aspire we offer a great benefits package and a competitive salary. Being a people-centric organisation is what sets us apart – we strive to look after our people in the best way we can!
- Travel benefits including free parking, subsidised travel passes and much more!
- Health Cash Plan
- Cycle to Work Scheme
- Network Benefits
- Employee Assistance Program
- Enhanced Annual Leave Entitlement (increasing with length of service)
- Enhanced Maternity, Paternity and Parental Schemes
- Enhanced Pension Scheme
- Tech Purchase Scheme
- Electric Vehicle Salary Sacrifice Scheme
- Employee referral scheme
- New business referral scheme
- Discounted Gym Membership
- Life Assurance and Critical Illness cover
Location and Working Arrangements
You will be based at a customer site in Whickham, Gateshead, with travel as required.
Hours of Work
Full time (37.5 hours per week), Monday to Friday
Start date
September 2026
Future Prospects
This apprenticeship offers a pathway into a diverse IT career. At Aspire, we prioritise internal growth, meaning completing your apprenticeship with us can unlock opportunities in various roles and departments, including Quick Fix, Modern Workplace, Field, Infrastructure and Cyber Security.
Equality, Inclusion and Diversity at Aspire
Aspire is an equal opportunity employer committed to creating a culture that respects and values each other’s differences, that promotes dignity, equality and diversity that encourages individuals to develop their true potential.
Closing date: 4pm on 26/06/26
We reserve the right to close the vacancy once we have received sufficient applications, we advise you to submit your application as early as possible to prevent disappointment.
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Skills Required
- Willingness to undertake Level 3 IT Support Technician Apprenticeship
- Based at customer site in Whickham, Gateshead and able to travel as required
- Excellent verbal and written communication skills
- Genuine interest in IT and eagerness to learn new technologies
- Positive, resilient attitude and customer-focused approach
- Logical approach to troubleshooting hardware and software issues
- Well organised, takes initiative, and good attention to detail
- Ability to work full-time (37.5 hours per week, Monday to Friday)
What We Do
Welcome to Aspire Technology Solutions! We are an award-winning IT Managed Service and Cyber Security Provider. We deliver leading technology solutions across cyber security, cloud, connectivity, managed services and unified communications to help our customers drive real business benefits. Our mission is to deliver technology like no other; we are dedicated to putting technology to work to help our customers innovate, become more efficient and grow quicker. We help our customers accelerate their ambitions through inspirational technology and to achieve this, we have a passion for delivering a sensational data-driven customer experience. To make sure we’re on track, we measure our performance using the Net Promoter Score (NPS) global measure. In the past 12 months our score has averaged +82 which is deemed ‘world-class’. At Aspire, we design and deliver innovative IT solutions that drive organisations forward. In a world that’s changing faster than ever, we expect our customers to expect more from their technology.
