At Fiskars Group we are unified and driven by our common purpose: pioneering design to make the everyday extraordinary. Join our team and seize the extraordinary opportunity to influence the everyday!
On-Site IT Infrastructure Specialist
📍 Middleton, WI
🕑 Full-Time, On-Site
Are you a tech-savvy problem solver with a passion for hands-on IT support? Join Fiskars Group and help keep our US locations running smoothly with your technical expertise!
What You'll Do:
As an On-Site IT Infrastructure Specialist, you'll be the go-to person for in-person and remote IT support at our Fiskars locations across the US, primarily in Middleton, WI. Your responsibilities will range from installing workstations and replacing hardware to troubleshooting network issues and performing server maintenance. You'll also work closely with our global ServiceDesk and remote teams to ensure everything is running smoothly across our office, warehouse, and production environments.
Key Responsibilities:
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Employee Support: Provide top-notch tech support for hardware and software issues-whether it's a workstation, printer, or mobile device. You'll also be the onsite contact for the global ServiceDesk and help create useful guides for employees.
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Workstation Setup: Configure and install employee workstations (desktops, laptops, and peripherals) and ensure everything is connected and operational.
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Onsite Infrastructure Support: Collaborate with remote teams to support network setups, troubleshoot connectivity issues, and assist with server maintenance.
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IT Service Management: Use the ticketing system to log and track support requests, maintain accurate hardware inventories, and support disaster recovery processes as needed.
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Security and Compliance: Help enforce IT policies, deploy updates and patches, and report any security incidents.
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Continuous Improvement: Stay up-to-date with IT trends and suggest improvements to boost our tech efficiency.
What You'll Bring:
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A degree in Information Technology or a related field
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5+ years of experience in IT support, ideally in a large-scale environment
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Expertise with Microsoft products (Office 365, Intune, Active Directory), networking concepts, and hardware troubleshooting
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Familiarity with mobile device management (iOS/Android) and supporting various OS environments (Windows & MacOS)
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Strong communication and customer service skills
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Ability to work independently and collaborate with global and local IT teams
Perks of the Job:
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Opportunity to work in a dynamic, global environment supporting a range of teams from office to warehouse settings
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Occasional travel within the US to other Fiskars locations
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Hands-on, varied work with room to grow and develop in the role
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Be part of a company with a rich heritage, celebrating 375 years of innovation!
Last day of application:
2024-10-25
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At Fiskars, we value providing benefits that matter to you and cater to our diverse global workforce, no matter where you are in the world. While benefits may vary based on location, here are some of the incredible offerings you can expect when joining our team:
Competitive Compensation: We ensure that our employees are fairly compensated based on industry standards and local market factors.
Health and Wellness: Your well-being matters to us, no matter where you are. We offer various health and well-being focused programs and coverage, adapted to the requirements of each region.
Work-Life Balance: We understand the need for balance in your life. Our paid time off plans and flexible work arrangements and policies are designed to accommodate local customs and personal commitments, enabling you to thrive in both your professional and personal life.
Professional Development: We believe in nurturing talent and supporting professional growth. Through training programs, skill development initiatives and learning resources, we empower our employees to reach their full potential.
Inclusive and Diverse Environment: We value diversity and promote inclusivity. Join a workplace where your unique background and perspectives are celebrated, fostering collaboration and respect across all our markets.
Recognition and Rewards: We believe in celebrating and recognizing the contributions of our employees worldwide. Our recognition programs are designed to acknowledge exceptional performance and achievements, ensuring that your efforts are celebrated and valued.
Vested Interest: Through our Employee Share Purchase Plan (ESPP), you have the opportunity to invest in Fiskars Group and become a proud co-owner, sharing in the success and growth of the company.
Employee Discounts: We want to ensure our team members make each day the extraordinary with use of our products and offer product discounts across our brands.
Please note that specific benefits may vary based on local regulations, market conditions, and other factors. We are committed to providing competitive and meaningful benefits to our employees in every market we operate.
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Fiskars Group (FSKRS, Nasdaq Helsinki) is the global home of design-driven brands for indoor and outdoor living. Our brands include Fiskars, Georg Jensen, Gerber, Iittala, Moomin Arabia, Royal Copenhagen, Waterford, and Wedgwood. Our brands are present in more than 100 countries, and we have close to 450 own stores. We have approximately 7,000 employees and our global net sales in 2023 were EUR 1.1 billion.
We are driven by our common purpose: Pioneering design to make the everyday extraordinary. In 2024, we are celebrating our 375th anniversary. Since 1649, we have designed products of timeless, purposeful, and functional beauty, while driving innovation and sustainable growth.Read more: fiskarsgroup.com
Top Skills
What We Do
Fiskars Group’s vision is to create a positive, lasting impact on our quality of life. Our brands Fiskars, Gerber, Iittala, Royal Copenhagen, Waterford, and Wedgwood are present in people’s everyday lives – at home, in the garden, and outdoors. This gives us an opportunity to make the everyday extraordinary today, and for future generations.
We have a presence in 30 countries, and our products are available in more than 100 countries. Our shares are listed on the Nasdaq Helsinki (FSKRS).
