Onsite Exhibitor Services Manager

EXCITED TO GROW YOUR CAREER? WE’RE GLAD YOU’RE HERE!​

This role will independently oversee small to mid-sized events, gain experience in equipment management, event checklist execution, onsite sales and customer interaction. Actively engage exhibitors while becoming sufficient in company tools, products and services while expanding core competencies in reporting, budgeting, and sales tactics.

This role will sit near one of the following cities with the ability to travel up to 90%: Frederick, Maryland

What You’ll Be Doing

• Independently oversee small to medium-scale events with a single onsite deployment, managing up to 3 temporary staff to support as many as 500 exhibitors.

• Prepare onsite documentation, handle posting procedures, manage equipment logistics, and coordinate lead support area setup.

• Assume responsibility for specific zones during larger events to ensure smooth and efficient operations.

• Meet or exceed onsite sales goals by leveraging extensive knowledge of Exhibitor Services products and solutions.

• Actively engage exhibitors through direct, face-to-face sales techniques to secure onsite lead retrieval sales and identify upselling opportunities.

• Manage client interactions related to show reporting and onsite budget management.

• Deliver critical customer service support by overseeing the Exhibitor Services technical inbox and independently addressing Level 2 support inquiries.

• College degree or equivalent technical certification preferred.

• Minimum 2 years of customer service experience with strong written, oral, organizational, analytical, and communication skills.

• Ability to handle challenging situations and multiple tasks simultaneously and perform within tight time constraints.

• Interpersonal skills required to interact with staff, colleagues, and management.

• Must be proficient with Microsoft 365 products: Word, Excel, Outlook, and PowerPoint.

• Ability to lift up to 50 lbs. repetitively and carry up to 20 lbs. over long distances.

• Ability to stand on your feet for extended durations and walk up to 5 miles daily.

Nice To Have

• Experience in a sales environment directly supporting sales representatives with technical issues and deal closing activities.

• Event industry experience preferred.

Working Logistics & Things You Should Know

• Must live in Frederick, Maryland with the ability to travel up to 90%.

• This is a hybrid role

• This position requires up to 90% travel (120-150+ days).

• Operations primarily on Eastern time zone.

Disclaimer

This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job.

Maritz offers a comprehensive benefits package for full-time employees including medical, dental, vision, life insurance, disability, 401k, tuition reimbursement, paid time off, and more! Part-time employees may qualify for medical, 401k, and paid time off depending on total hours worked. View all details at www.MaritzBenefits.com.

Maritz will only employ applicants who have authorization to work permanently in the U.S. This is not a position for which sponsorship will be provided. Those who need sponsorship for work authorization now or in the future are not eligible for hire. No calls or agencies please.

Maritz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by calling 1-636-827-9761 or by sending an email to [email protected].