Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
This is an excellent opportunity for someone with strong customer-focused skills to provide onsite IT support for end-users at our Prague office. The role of Onsite Desktop Support Engineer will focus on supervising the front-line day-to-day operations and technical support: you will identify, research, and resolve all technical-related issues, ensuring smooth daily operations.
What You’ll Do- Solve and handle incoming tickets in the Service desk
- Monitoring of SLA compliance within the department
- Resolve problems or escalate as necessary in a timely manner
- Provide IT support related to hardware and software including remote assistance
- Perform user account administration in various systems
- Review and update Service Desk knowledgebase regarding processes and procedures
- Asset management and tracking for hardware.
- Work with third-party suppliers as needed.
- Data center Hardware & Physical Infrastructure support
- Data Center Operations & Maintenance
- Server Lifecycle Management
- Monitoring, Documentation & Inventory
- Coordination & Communication with QA, DEV team
- At least 3-5 years of previous experience at IT Service Desk, preferable in an enterprise environment
- Fluent English and Czech (level B2 or higher) both written and verbal
- Ability to facilitate and support multiple tasks and real time support issues
- Being proactive in delivering high-quality customer service, work under pressure and independently if required
- Experience with Active Directory (creating user accounts, distribution lists, performing password resets and account unlock etc.)
- Experience using a ticketing system such as ServiceNow or similar, to manage workload
- In depth knowledge of Microsoft desktop operating systems (particularly Windows 11), MacOS
- In depth knowledge of MS Office products
- Ability to work independently and as part of a collaborative team
- Strong customer service skills to support diverse, non-technical users
- 25 vacation days, 4 sick days, 21 paid medical leave days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
- Premium private medical insurance for employees and dependents
- Daily meal vouchers for restaurants and groceries (180 CZK per working day)
- Flexible cafeteria platform with thousands of lifestyle benefit options
- Multisport Card for gym and wellness, with family add-on options
- Annual public transport reimbursement up to a set limit
- Corporate mobile plan with optional family tariff
- Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning
Work model: Based on this role’s business requirements, this is an onsite position requiring 5 days a week at Veeam office in Prague, Czech Republic.
Please note: If an applicant is permanently located outside of the Czech Republic, Veeam reserves the right to decline the application for this position.
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Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.
Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.
By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.
Skills Required
- At least 3–5 years of IT Service Desk experience
- Enterprise IT environment experience
- Fluent English and Czech, written and verbal, at B2 level or higher
- Ability to facilitate and support multiple tasks and real-time support issues
- Proactive, high-quality customer service and ability to work under pressure independently
- Active Directory experience, including account creation, distribution lists, password resets, and account unlocks
- Experience with ServiceNow or a similar ticketing system
- In-depth knowledge of Microsoft desktop operating systems, particularly Windows 11
- In-depth knowledge of macOS
- In-depth knowledge of Microsoft Office products
- Ability to work independently and collaboratively
- Strong customer service skills for supporting diverse, nontechnical users
Veeam Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Veeam and has not been reviewed or approved by Veeam.
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Healthcare Strength — Healthcare coverage is comprehensive with options that include employee-only no-cost tiers, plus mental-health support through an assistance program. Feedback suggests these offerings compare well in tech.
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Leave & Time Off Breadth — Time off includes unlimited PTO in the U.S., paid company holidays, quarterly company-wide recharge days, and paid volunteer time. Feedback suggests team norms influence how fully this flexibility is utilized.
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Strong & Reliable Incentives — Sales and pre-sales roles feature meaningful on-target earnings with competitive base and variable structures. Feedback suggests these plans provide strong upside for high performers.
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What We Do
Veeam provides a single platform for modernizing backup, accelerating hybrid cloud and securing data. Veeam has 400,000+ customers worldwide, including 82% of the Fortune 500 and 69% of the Global 2,000. Veeam’s 100% channel ecosystem includes global partners, as well as HPE, NetApp, Cisco and Lenovo as exclusive resellers, and boasts more than 35K transacting partners worldwide.
