Chewy is hiring with starting wages up to $17.75 per hour
Phone interviews are available!
JOB SUMMARY:
Chewy, the fastest growing licensed pharmacy e-commerce retail businesses in the market today, is seeking Full-Time motivated and confident Pharmacy Technicians to join our amazing Veterinary Service team in Louisville, KY! This role will entail “Wow-ing” our pet-parent customers and business partners with stellar customer service, and processing prescription approvals for veterinary medication. Our Team Members are committed to providing an incredible customer and clinic experience.
Why you’ll love working here:
- Competitive benefits and personal and leadership development programs to support your career growth
- Employee 20% discount program at Chewy for all your pet needs
- We have a culture of belonging where you will feel valued for your skills and contributions and be recognized for your dedication and hard work.
- We'll empower you to build, grow, and unleash your full potential
What You’ll Do:
- Engage directly with veterinary clinics to coordinate prescription approvals, resolve customer issues, and clarify order inquiries.
- Research and problem-solve to determine appropriate solutions for the customer and clinic partners, and follow-up as needed to resolve issues.
- Complete data entry of prescriptions into Chewy healthcare software
- Maintain a high level of quality through data entry and order processing of veterinary pharmacy orders.
- Operate with understanding, active listening, patience, empathy and kindness to customers and partners alike.
- Operate with a willingness to learn. We share feedback, we get feedback, and we operate in a culture of being open-minded to grow. Many of our Team Members have grown into other roles and leadership positions, so having a long-term career focus is ideal
- Communicate with veterinary clinics over the phone (sometimes other channels as needed) with a variety of topics, primarily using our internal computer software and systems to research solutions and document clinic note accounts, so being detail-oriented is critical.
- Expect a significant part of the workday will be outbound veterinary clinic/customer phone contacts.
- Other Duties as Assigned
What You’ll Need:
- Be at least 18 years old and have the appropriate licensure in the state of the pharmacy you are working at, and other states and credentials as required
- 1-2 years working in a customer or healthcare focused environment
- Demonstrate excellent communication skills (written, verbal, and listening)
- Ability to multi-task (i.e. talk on the phone while navigating on the computer and taking notes)
- Operate with ownership, be a self-starter, and have a strong attention to detail
- Proficiency with Microsoft Outlook
- High school education or equivalent
- Critical thinking skills
- Demonstrated ability to multi-task and perform well in a face paced environment
- Ability to adapt to change in accordance with the business needs of the company
- Flexibility to shift schedule and work overtime as needed by the business unit
- Must bring proven ability to maintain confidentiality and secure sensitive information
- Must be able to pass background check
- Show up for work! Come on time and be committed to be your best.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Employees engage in a combination of remote and on-site work.
