Onsite Community Manager

Posted Yesterday
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Fulshear, TX, USA
In-Office
Mid level
Other
The Role
The Onsite Community Manager will oversee community activities, ensure compliance with governing documents, manage communications with homeowners, and supervise vendors while maintaining excellent customer service.
Summary Generated by Built In

Are you ready to make a meaningful impact while enjoying a vibrant and dynamic work environment? Join the Del Webb Fulshear team and play a key role in shaping a lively, engaging lifestyle for our residents. As part of our team, you'll forge lasting friendships, develop new skills, and contribute to the unique Del Webb experience. Our community boasts a brand new 16,000+ sq. ft. Amenity Building, featuring an outdoor leisure pool, indoor lap pool, community-wide walking trails, pickleball courts, and an 18-hole putting course.

 At Del Webb Fulshear, we take pride in fostering a high-performing culture that empowers our employees to achieve their full potential. If you're passionate about community management and delivering top-notch customer service through your expertise in Covenants, Conditions, and Restrictions (CC&Rs), Policies and Procedures and Financial Management, this could be the perfect opportunity for you. Join Associated Asset Management (AAM) and be part of something extraordinary.

Position Responsibilities:

  • Read, review and have a strong understanding and knowledge of Association governing documents, including but not limited to CC&R's, Bylaws, Rules and Regulations, State and federal statutes; Partners with AAM’s Management Team to ensure compliance.
  • Interact with homeowners, vendors and service providers on a frequent basis to promote and maintain high quality customer service in both the Association and AAM.
  • Research, create and disseminate communications to owners via newsletters, emails and the web regarding Association activities and policies.
  • Solicit, negotiate and execute contracts for Association vendors and service providers.
  • Prepare and submit bid specs and work orders to vendors/service providers, as needed.
  • Plan, budget, advertise, execute and attend Association events with Boards/Committees' approval.
  • Develop and implement policies and carry out tasks assigned by the Board of Directors and AAM.
  • Review, analyze, and present monthly management/financial reports to appropriate parties; identify, and work with accounting to resolve any discrepancies in reports.
  • Research, prepare and provide annual budgets to the Board of Directors; work with vendors and other Association service providers to obtain accurate budget data.
  • Review, modify, code and approve Association invoices.
  • Schedule, organize, and facilitate Board of Directors meetings and other special meetings by providing leadership and professional guidance.
  • Interview, hire, and supervise vendors, as needed.  Terminate employment relationships when required.
  • Perform other duties as directed.

Knowledge, Skills, and Abilities:

  • Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
  • Time Management: the ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
  • High attention to detail.
  • Facilities management skills and experience.
  • Experience working with HOA's or other entities that involved knowledge and enforcement of Governing Documents.
  • Exceptional organization and tracking skills.
  • Ability to function efficiently in a high volume, fast-paced environment.
  • Ability to proficiently utilize computer programs and company database systems, including Microsoft office, internet, and e-mail systems.
  • Ability to interact and work positively and effectively with staff and residents at all levels.
  • Ability to work collaboratively and cooperatively within the department as well as with other departments.

        Physical Demands & Work Environment:

        • Sitting in an office setting utilizing a computer and other office equipment.
        • May be required to lift boxes, fill paper trays, and other minor physical office related tasks.
        • Utilizing personal automobile for commuting to and from assigned communities.
        • Walking and/or driving throughout communities to inspect common areas and other job responsibilities per the management contract.
        • Sitting and standing for moderate periods of time.
        Qualifications Behaviors Required Loyal: Shows firm and constant support to a cause Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Leader: Inspires teammates to follow them Dedicated: Devoted to a task or purpose with loyalty or integrity Education Required High School or better. Experience Required Experience as a Community Manager/Property Manager encompassing all of the following: Customer service experience with strong emphasis on problem-solving, seeking harmony and defusing conflict. Experience working with HOAs or other entities that involved knowledge and enforcement of Governing Documents. Contract administration. Vendor management. Meeting facilitation with boards of directors and/or business partners. Valid Driver's License. Equal Opportunity Employer
        This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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        The Company
        HQ: Tempe, AZ
        289 Employees
        Year Founded: 1990

        What We Do

        AAM is one of America’s most-respected Homeowner Association (HOA) management companies. With over 30 years of community management company experience and over 1000 associations under our management, we are genuinely dedicated to delivering total peace of mind to our homeowners and Boards. This means that we approach community management differently than other HOA management companies. At AAM, we are focused on making the total experience of living in one of the communities we manage a genuinely positive and rewarding one for every person and family who lives there. As community stewards, we believe in being there for our homeowners and Board members and providing the expert-level management your community deserves. Homeowners consistently tell us we provide great experiences and excellent management. We partner with builders/developers, master-planned communities, single-family homes, commercial, condominiums, and active adult, urban high and mid-rise communities. We also provide consulting services for accounting, IT, marketing, and operational organization. It’s time to approach things; differently; we are Dedicated to Delivering Total Peace of Mind… starting with yours. Contact us today to learn more about our HOA management services. Call 1-800-354-0257 or request a bid online. AAM, LLC is a member of: - Arizona Association of Community Managers (AACM) - Community Association Institute (CAI) - The Leadership Centre - BBB Accredited

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