Onsite Community Manager/Lifestyle Director

Position Summary:

Primarily responsible for providing community management and effective customer service through in-depth knowledge of Governing Documents (CC&Rs) and maintaining compliance with all applicable State, City and County laws and regulations.  Also responsible for identifying, coordinating and marketing all social, wellness, cultural and educational programs designed to enrich the quality of life and enhance the vibrancy of the community for residents.   

Position Responsibilities:

• In conjunction with the Board of Directors, manage the business of the association to maintain property values, foster positive owner/resident relations and quality of life for all Association members.
• Utilizing exceptional leadership and interpersonal skills to develop a strong working relationship with community board members, committee members and owners.
• Recommends and implements procedures that ensure compliance with federal, state and local laws regarding community association management and ensures compliance with state disclosure requirements for resale buyers.
• Performs community tours as required in conjunction with the community governing documents and AAM’s management contract, tracks community non-compliance issues, sends appropriate notices and follows established fine and collection policies established by the Board.
• Manages architectural control process ensuring compliance with established Design Guidelines and policies for Design Review, responsible for all communication with owners regarding compliance matters.
• Plans, organizes and assists the Board in conducting Board and annual membership meetings, prepare and provide board packages and provide required notification of meetings.
• Reviews monthly financials and submits A/P to the management company.
• Establishes, drafts, executes and supervises community annual budget, manage capital improvements, review monthly financial statements, prepare variance reporting, monitor community A/P, delinquent accounts, approve and code all vendor invoices.  
• Secures competitive contract bids, presents comparative bid reviews, supervises and ensures compliance of all executed contract terms and conditions and oversees community and contractor liability insurance requirements.
• Supervises on-site association staff, chairs staff meetings, communicates and coordinates management activities.
• Reviews incident reports, responds and implements timely solutions accordingly.
• Identify, coordinate and market all community events, programs and services.
• Plan, coordinate and implement resident programs, classes and special community-wide events. Secure all entertainment, food, decorations, and items necessary to carryout events. In planning, solicits input and involvement from residents to stimulate participation and awareness of the robust and facilitated lifestyle opportunities available.
• Assist residents, Chartered Clubs/Special Interest Groups, and community organizations in the scheduling of Association facilities, to include program and room requirements, coordination with other Association departments and arrangements for the collection of fees as applicable.
• Create and implement fitness/wellness programs and community special events. Assess overall success of programming and special events through focus groups,  evaluations and community surveys
• Work with residents to assist in the establishment of Chartered Clubs/Special Interest Groups. Provides assistance in the application for charter process, assignment of facility space, development and promotion of programs, file maintenance and acts as a general overseer.
• Develop an active volunteer program among residents, providing for both promotion and recognition.
• Prepare for and host New Resident Orientation presentations to ensure adequate promotion and community participation.
• Attend Board of Directors meetings, club and committee meetings as required.
• Accountable for individual performance, the work of others, equipment, supplies, product quality and safety.
• Perform all other duties as directed.

Knowledge, Skills and Abilities:

• Highly effective interpersonal skills, problem solving abilities, and advanced communication skills.
• Outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression.
• Leadership: a demonstrated ability to lead people and get results through others.
• Computer efficiency with respect to database software, internet and website portals, point of sale system, registration processes, policies and procedures, equipment, material and products, etc.
• Possess a high level of energy, initiative, enthusiasm, cooperation and exercise good judgment and discretion.
• Time Management:  the ability to organize and manage multiple priorities.
• Very high attention to detail.

Minimum Requirements:

• High school diploma or GED and two (2) years of full time, paid, professional experience as an HOA Community Manager encompassing all of the following:
• Proven customer service experience:  A strong emphasis on problem-solving, seeking harmony and defusing conflict.
• Experience working with HOAs or other entities that involved knowledge and enforcement of Governing Documents.
• Contract administration.
• Vendor management.
• Fitness/wellness programming.
• Meeting facilitation with boards of directors and/or business partners.
• In-depth knowledge of budgets, financial administration and general accounting (collections, past due accounts, invoices, etc.), preferably in the HOA industry.
• Coordinating and promoting recreational activities and programs, volunteer programs and/or fund-raising events.

• Valid driver’s license.
• Must be able to work evening and weekends as needed for meetings and emergencies.

Physical Demands & Work Environment:

• Walking, driving and/or moving throughout the community as well as common areas and facilities.
• Sitting and standing for moderate periods of time.
• Sitting at work station utilizing a computer in an office setting.

Qualifications Behaviors Required Team Player: Works well as a member of a group Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Preferred Leader: Inspires teammates to follow them Education Required High School or better. Experience Required High school diploma or GED and two (2) years of experience in HOA Community Management encompassing: Customer service experience problem-solving, seeking harmony and defusing conflict. Experience with HOA's or other entities involving knowledge and enforcement of Governing Documents. Contract administration. Vendor management. Meeting facilitation with boards of directors and/or business partners. Coordinating/promoting social/recreational activities, volunteer programs and fund raising events. Equal Opportunity Employer
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