RealManage is a leading national community association management company serving homeowners' associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, master-planned communities, and nationally recognized developer and builder clients. RealManage is proud to be recognized on the Inc. 5000 list of America's fastest-growing private companies and ranked among the top firms in the community management industry. We combine experienced people, innovative technology, and proven practices to help communities thrive.
At RealManage, The RM Way is our service identity - something we live every day. It provides a shared definition of what great looks like, a common language for coaching and recognition, and a standard every associate can own. It guides how we serve our clients, how we serve each other, and how we grow.
Our commitment to an exceptional associate experience is reflected in RealManage being Great Place to Work® Certified™ for three consecutive years. We believe exceptional client experiences start with our associates, and we foster a workplace where people are supported, encouraged to grow, and empowered to deliver outstanding service.
Join RealManage and be part of a values-based organization where The RM Way shapes how we serve, work, grow, coach, and recognize one another every day - while making the communities we manage stronger because RealManage is there.
RealManage is a values-based company with the following values as our guiding principles:
- Integrity: we always do the right thing.
- Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
- Selflessness: more than teamwork; we are part of something special and much larger than any of us.
- Personal Relationships: we are a professional services company; people do business with people they like.
- Always Improving: never satisfied, always learning, and always growing. At RealManage, we are always getting better.
The Onsite Community Association Manager (CAM) is the key ambassador of RealManage. The CAM manages the daily operations of a community association, while ensuring professional services and outstanding customer satisfaction in line with the service level agreement and the company's guiding principles.
Key responsibilities include but are not limited to collaborating closely with the DCAM and Board of Directors, support community operations, resolve issues, promote community harmony, enforce deed restrictions, and enhance the value of the community.
- Responsible for compliance with all the community’s policies/procedures as defined by the Board of Directors
- Plans, develops and approves operational policies, procedures, methods and regulations related to general operating procedures
- Directs the work of all department managers
- Primary driver in the development of the annual operating, cash, and capital budgets. Develop periodic checkpoints to assess compliance of the published budget.
- Responsible for the timely preparation of monthly financial reports for the Board of Directors
- Coordinates the development of long-range and annual business plans aligned with association by-laws and policies
- Oversee the impact and effect of association policies/programs/processes. Recommendations for changes as needed
- Monitors quality of association products and services to ensure maximum member and guest satisfaction
- Secures and protects all the association assets
- Establishes and maintains on-going dialogue with members to elicit input on Association direction and improvements
- Coordinates with Board of Directors on the development and implementation of all strategic plans
SECONDARY DUTIES/RESPONSIBILITIES: - Plans, develops and approves specific operational programs, procedures, methods, rules and regulations in concert with general policies
- Evaluates committee activities that report to the General Manager
- Ensures compliance with purchasing policies and procedures
- Provide counsel to the Management staff to ensure all employees are properly trained, supervised, scheduled and are knowledgeable of their responsibilities
- Develops, maintains, and disseminates a basic management philosophy to guide all association personnel towards optimal operating results
- Supports internal controls
- Other duties as directed
Disclaimer
This description is not intended to be an exhaustive list of duties. The employee may perform other duties as assigned to meet the ongoing needs of the organization. Reasonable accommodation may be made to enable qualified individuals to perform the essential functions of this position.
Qualifications- CMCA or state-equivalent certifications desired.
- Must have a valid driver's license.
- Minimum 2-3 years in property management / community management experience, in addition to other professional work experiences that demonstrate leadership capabilities.
- Proven ability to effectively manage and lead a team.
- Experienced in managing complex developer portfolios and relationships.
- Strong understanding of community association business and financial statements.
- Excellent organizational, time management, and communication skills.
- High integrity, honesty, professionalism, and customer service orientation.
- Excellent verbal and written communication skills, with the ability to effectively engage with both internal and external customers.
- Proficiency in MS Office applications (Word, Excel, and Outlook).
- Must be able to remain in a stationary position 50% of the time.
- The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
- Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, computer, and printer.
- Constantly positions self to maintain files in file cabinets.
- The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
- The ability to observe details at close range (within a few feet of the observer).
- Frequently move boxes weighing up to 20 lbs across the office for various needs.
- Works in outdoor weather conditions while onsite at various communities.
- Occasionally ascends/descends a ladder or stairs.
RealManage is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to apply for this position or perform essential job functions, please contact Human Resources at [email protected].
$60,000 to $70,000 / year, depending on education and experience.
Up to a $5,000 performance bonus
Benefits include:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life and Disability Insurance
- HSA (Required High-Deductible Medical Plan to be eligible)
- FSA
- Education Reimbursement
- 401K matching
- Employee Assistance Program (EAP)
- 11 paid Holidays
RealManage is a values-based, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Skills Required
- CMCA or state-equivalent certification
- Valid driver's license
- 2-3 years of property management or community management experience
- Professional experience demonstrating leadership capabilities
- Ability to effectively manage and lead a team
- Experience managing complex developer portfolios and relationships
- Strong understanding of community association business and financial statements
- Excellent organizational and time management skills
- Excellent verbal and written communication skills
- Ability to engage effectively with internal and external customers
- High integrity, honesty, professionalism, and customer service orientation
- Proficiency in Microsoft Office applications, including Word, Excel, and Outlook
What We Do
RealManage is a leading, tech-enabled community association management services provider specializing in homeowner associations (HOAs) and condominium management throughout the United States. The company delivers comprehensive operational, financial, and governance solutions using its proprietary CiraNet technology platform. RealManage serves a diverse range of properties, including luxury high-rises, cooperatives, and large master-planned communities, combining local expertise with national resources to enhance community living.
