Onsite Account Manager

Who We Are:
Our story began in 2011 when a group of office workers at a major logistics company in Chicago had a lunch problem. Nearby options were limited and the team was spending too much time and money traveling to their favorite restaurants. They had an idea: bring Chicago’s local restaurant culture inside the office to sell food. It was an immediate hit. When they discovered people from other companies sneaking into their office, they knew they were on to something.
Fooda pioneered the concept of rotating popup restaurants inside offices. Today, we operate in 45 cities with over 100 million meals served and continue to grow rapidly.
Powered by technology and a network of 1500+ restaurants, we feed hungry people at work through a platform of unique food programs located within companies, office buildings, hospitals, schools, distribution centers, and more. At Fooda, we believe a workplace food program should be something employees love and look forward to every day.
Position Overview:
Fooda is looking for an Onsite Account Manager in New York to oversee the day-to-day operation of one of Fooda’s clients. This person will be responsible for all aspects of the dining program and a direct liaison to the client.
Who You Are:

• You love building relationships and enjoy customer service
• You are optimistic in the face of problems and you’re capable of finding solutions quickly and effectively
• You are organized and detail oriented--Type-A personality is a plus!
• Quick thinking on your feet and no problem is too big or small for you
• You do not wait for direction and are always looking for ways to improve
• Prior experience managing hourly or full-time staff preferred
• Prior experience in food service or enterprise catering preferred
• Ideal candidates will have a Bachelor’s degree in addition to four to five years of relevant experience

What You Will Be Doing:

• Supervising the Day-to-Day operations of an enterprise client with multiple programs, ensuring the “Service Experience” of Fooda is consistently offered to all customers
• Work closely with Delivery logistics teams to ensure timely delivery of meals by Fooda Drivers, organize, and properly arrange over 300 lunch orders delivered daily
• Coordinate and oversee internal catering events at client location
• Establish and maintain effective client and customer rapport to determine catering needs
• Recruit, train, and manage dedicated hourly staff
• Ensure all customers are rung up and properly charged for goods purchased
• Manage customer service inquiries on-site and through digital channels
• Update and maintain POS and menu software as-needed.
• Weekly accounting responsibilities and ensure all financial entries are documented properly within Fooda’s systems
• Escalate any potential issues or questions occurring to Operations Manager when necessary to ensure proper procedures are being aligned to

What We’ll Hook You Up With:

• Competitive market salary and stock options, based on experience
• Comprehensive health, dental and vision plans
• 401k retirement plan with company match
• Paid maternity and parental leave benefits
• Flexible spending accounts
• Company issued laptop
• Daily subsidized lunch program (ours!) 
• A fulfilling, challenging adventure of a work experience

Must be authorized to work in the United States on a full-time basis. No recruiters please.