At M&S, we’re transforming how customers shop online, delivering seamless, engaging and commercial digital experiences across every touchpoint. As an Onsite Trading Assistant, you’ll play a key role in supporting the onsite merchandising team to deliver a best-in-class customer journey across web, app and mobile.
This is a fast-paced, highly collaborative role where you’ll help execute trading activity, optimise performance and bring campaigns to life. If you’re detail-driven, commercially curious and passionate about online, this is a brilliant opportunity to grow your career in digital trading.
What you’ll do
Your key accountabilities will include:
- Support day-to-day trading activity across your business unit, ensuring the website delivers the best possible customer experience across all devices
- Review and maintain site merchandising, ensuring content is accurate, engaging and aligned to commercial priorities
- Plan and execute key campaigns and promotional events onsite, supporting trading and marketing objectives
- Monitor and analyse web analytics, producing weekly and fortnightly insights to improve performance and customer journey
- Identify opportunities to optimise customer journeys, product visibility and onsite performance
Who you are
Your skills and experience will include:
- A passion for online and digital, with a proactive, can-do attitude
- Strong attention to detail and ability to manage multiple priorities effectively
- Analytical mindset with the ability to interpret data and make recommendations
- Good organisational skills and ability to work to deadlines in a fast-paced environment
- Solid Microsoft Office skills
What’s in it for you?
Working at M&S means being part of something bigger — delivering quality, value and service to millions of customers every day. We’re fast-moving, inclusive and always evolving.
Here are just a few of the benefits:
- 20% colleague discount across M&S products
- Competitive holiday allowance with option to buy more
- Pension and life assurance
- Tailored induction and development
- Wellbeing support and virtual GP access
- One paid volunteer day a year
Everyone’s welcome
We’re committed to building diverse and inclusive teams where everyone can bring their whole selves to work. We support each other, work collaboratively and are always striving to improve.
If you need any support or adjustments during the recruitment process, please let us know.
Ways of working
To stay close to our customers, our support teams work in the office three days a week, collaborating to drive creativity and connection.
Skills Required
- A passion for online and digital with a proactive, can-do attitude
- Strong attention to detail and ability to manage multiple priorities
- Analytical mindset with ability to interpret data and make recommendations
- Good organisational skills and ability to work to deadlines in a fast-paced environment
- Solid Microsoft Office skills
- Monitor and analyse web analytics and produce regular performance insights
What We Do
At M&S, we're dedicated to being the most trusted retailer, prioritising quality and delivering value. Every day, we bring the magic of M&S to our customers, whenever, wherever and however they want to shop with us. For over a century, we've set the standard, doing the right thing and embracing innovation. Today, with over 65,000 colleagues serving 32 million customers globally, we're putting quality products at the heart of everything we do. Tomorrow holds boundless opportunities with us. We're pioneering digital innovation and shaping the future of retail where our values drive every action. We stay close to customers and colleagues, always curious and connected. Our decisions are bold, our actions ambitious. Transparency is paramount, with straightforward, honest communication. We're constantly innovating, always striving for the best. Our focus is on aiming higher and winning together, combined with wise financial decisions to secure our future. Join us at M&S to shape the future of retail.
