We are looking for an Online Trade Manager to join our Trade team here at Harrods. The Trade Manager plays a critical role in delivering the Digital KPIs, with accountability for driving sales growth and profitability of their owned Division.
This is a fixed term role for a maternity cover position.
About the Role
The Online Trade Manager responsible for managing and developing their team; providing clear direction, consistent feedback and coaching, with particular attention to the Trade core competencies as set out in the Development Framework. The role will see you manage divisional customer journey strategy & testing (navigation, search, VM & recommendations) through
team, ensuring leverage of relevant insight and analytics from available tools as well as Develop and strengthen brand partnerships to secure exclusive product launches, optimise online visibility, and
negotiate digital-first initiatives that differentiate the business from competitors.
Job Responsibilities include.
- Monitor digital trends and advancements to inform action plans, working with relevant teams to improve conversion
- Upskill team members in line with the Development Framework, focusing on core trade competencies
- Partner with content, marketing and CRM teams on the planning and execution of campaigns to drive high quality traffic and clicks, providing insight to ensure relevance and alignment to key trends & opportunities
- Collaborate with peers & management team to drive engagement initiatives based on company survey insights
About You
The ideal candidate is commercially driven, highly analytical and a natural problem solver, with a proven track record of delivery in a fast-paced retail environment. They should be dynamic and resilient, able to anticipate challenges, unlock opportunities and effectively respond to change. It is important that you have strong market awareness and is passionate about exceeding customer expectations as well as management experience with a track record of team development and engagement.
You will also have the following.
- Clear communication both written and verbal
- Enthusiastic and entrepreneurial, thriving in a dynamic and fast-paced environment.
- Open-minded with balanced judgment; confident in making decisions and accepting accountability for outcomes
- Highly organised and reliable, able to prioritise effectively & delegate appropriately
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods
Additional Information:
Time Type:
Fixed Term (Fixed Term)Department:
Online Trade (Vikki James)
What We Do
As many lives, generations, cultures and stories pass through our doors, our mission remains unchanged: to serve the needs and aspirations of our customers, to create new stories and bring moments of delight. Whomever they are and wherever they come from, our customers can always expect to be treated with grace, courtesy, and care. #TogetherHarrods
Open since 1834 by Charles Henry Harrod and now owned by Qatar Holding Authority, we are truly unique - a house of maisons, a modern atelier, a workshop of wonders, a convener, patron and celebrator of the world’s finest. Known around the world as one of the great luxury emporiums, we offer a transformative experience to customers who know that true value of exceptional goods and services lies beyond price. We are committed to excellence and artistry, inspired to reinvent and surprise, ensuring our position as a leader in the category.
Our people are our strength - their unique personalities and their desire to exceed expectations are what enables us to make the impossible possible for our customers.
Our customers are at the heart of our success. They’re the reason we exist, and we never forget it. And we’re always looking for new exceptional people who want to connect to them, to delight them and to become part of our story
